E-Rostering Support & Training Assistant (NHS)

UHCW NHS Trust; Coventry; On-site; GBP 23,000 - 32,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an E-Rostering Assistant Administrator to provide frontline support and expert advice for the E-Rostering system across Trust staff and external customers. You will train users, troubleshoot issues, and help generate reports and guides to improve efficiency.

The role involves liaising with the E-Rostering Team to implement changes to working practices and ensuring payroll/administration processes align with trust policies.

Responsibilities

• Provide first line support and technical advice and assistance to all Trust staff and external customers, using own judgment in providing a response.
• Support the training of staff and system users: participate in the orientation and training of newly appointed staff to the E‑Rostering systems, providing support and coaching where necessary and to provide E‑Rostering system advice to end users.
• Be able to troubleshoot system software and hardware issues and escalation within the team or to ICT as required
• Assist with data entry.
• Independently initiate and produce relevant reports and assist in the generation of training guides as required.
• To monitor and perform regular system routines/audits reviewing the performance of the E‑Rostering system and informing staff groups to ensure maximum organization efficiency.
• Preparation and dispatch of appropriate level correspondence to personnel within the Trust and to external customers.
• Liaise with other staff as appropriate, dealing with E‑Rostering system support requests via telephone, email or personal visits.
• Work with the E‑Rostering Team to implement any changes that occur to working practices via new policies /strategies.
• Identify and investigate problems and queries including those of a complex nature that relate to the E‑Rostering systems, utilising information from other associated data systems/information sources, or by reference to originator of the problem and take appropriate action

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking an E-Rostering Assistant Administrator to provide frontline support and expert advice for the E-Rostering system across Trust staff and external customers. You will train users, troubleshoot issues, and help generate reports and guides to improve efficiency.

The role involves liaising with the E-Rostering Team to implement changes to working practices and ensuring payroll/administration processes align with trust policies.