E-Roster Helpdesk & Training Specialist

The Methodist Church in Britain; Grimsby; On-site; GBP 24,000 - 32,000; Full time

Job summary

Alder Hey Children's NHS Foundation Trust is seeking a helpful and proactive individual for a 12-month fixed-term role in the Workforce Information Team. You will act as the first point of contact for system users, maintain workforce data accuracy, and assist with standard reporting and liaison with software providers.

You will test upgrades, provide basic training to colleagues, and support HR-related queries while upholding information governance and data protection requirements.

Qualifications

• Proven customer service experience.
• Strong IT and MS Office knowledge.
• Understanding of workforce information systems.
• Clear oral and written communication with colleagues at all levels.
• Ability to train system end users.
• Attention to data accuracy and timely input.
• Ability to analyse and troubleshoot queries and escalate when needed.

Responsibilities

• First point of contact for system users, troubleshooting queries and escalating complex issues.
• Maintain accurate workforce data through cleansing and housekeeping; manage user access.
• Produce standard workforce reports and monitor KPIs.
• Liaise with senior managers, Payroll, IT and software providers to resolve issues.
• Test new functionality and configuration changes during upgrades.
• Provide guidance and basic training to colleagues using workforce systems.
• Manage a varied helpdesk workload as directed by the team.
• Provide basic HR advice on people policies and practices.
• Give administrative support to People Services and workforce information meetings.
• Escalate when guidelines are not followed or data governance rules apply.
• Develop knowledge of workforce information systems and maintain confidentiality.

Skills

IT literacy

Microsoft Office

Communication skills

Training end users

Data quality

Analytical troubleshooting

Education

NVQ Level 3 in Business Management or equivalent

Job description

Alder Hey Children's NHS Foundation Trust is seeking a helpful and proactive individual for a 12-month fixed-term role in the Workforce Information Team. You will act as the first point of contact for system users, maintain workforce data accuracy, and assist with standard reporting and liaison with software providers.

You will test upgrades, provide basic training to colleagues, and support HR-related queries while upholding information governance and data protection requirements.