ERoster Assistant

NHS; Liverpool; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Great flexible working opportunities

Lease car scheme

Home Electronics Scheme

Generous annual leave and pension

Extensive staff health and well-being

Job summary

Alder Hey Children’s NHS Foundation Trust is seeking an ERoster Assistant to provide administrative support for workforce systems and first-line guidance to users. The role focuses on ensuring accurate rostering data and timely issue resolution within a busy NHS environment.

The post requires IT proficiency, data handling skills and experience with workforce information systems. The role is based at Alder Hey and offers a comprehensive benefits package and development opportunities.

Qualifications

• NVQ Level 3 in Business Management or equivalent experience.
• Experience in a customer service environment.
• Good understanding of IT and Microsoft Office applications.
• Experience of workforce information systems.
• Experience of data entry.
• Experience of working in the NHS.

Responsibilities

• Provide administrative support for the Trust’s e-rostering and workforce information systems.
• Act as a first point of contact for users, responding to queries, troubleshooting issues and escalating more complex problems when required.
• Maintain accurate workforce data, undertake data cleansing and system housekeeping, and set up appropriate user access.
• Produce standard workforce reports and support the monitoring of key performance indicators.
• Liaise with managers, People Services, Payroll, IT and software providers to resolve system issues promptly.
• Support system upgrades by testing new functionality and configuration changes.
• Provide guidance and basic training to colleagues using workforce systems.
• Manage a varied helpdesk workload while maintaining confidentiality, data quality and information governance standards.

Skills

Customer service

IT literacy

MS Office

NHS experience

Education

NVQ Level 3 in Business Management

Tools

HRIS

Roster software

Job description

Main area People Services Grade NHS AfC: Band 3 Contract Fixed term: 12 months (Contract end date October 2027 (TBC)) Hours Full time - 37.5 hours per week Job ref 411-PRO-26-8370341

Employer Alder Hey Children's NHS Foundation Trust Employer type NHS Site Alder Hey Children's Hospital / Innovation Park, Edge Lane Town Liverpool Salary £25,760 - £27,476 per annum Salary period Yearly Closing 03/11/2026 23:59

ERoster Assistant

NHS AfC: Band 3

Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.

We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.

As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.

You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:

• Great flexible working opportunities
• Lease car scheme and Home Electronics Scheme
• Generous annual leave and pension scheme
• Extensive staff health and well-being programmes

Job overview

The post holder will provide administrative support for workforce systems and deliver first-line guidance to users across the Trust on system maintenance and functionality.

They will liaise, where appropriate, with senior managers and software providers to support the timely resolution of system issues, and will contribute to the collection, monitoring and reporting of workforce information to support effective decision-making.

Main duties of the job

Provide administrative support for the Trust’s e-rostering and workforce information systems.

Act as a first point of contact for users, responding to queries, troubleshooting issues and escalating more complex problems when required.

Maintain accurate workforce data, undertake data cleansing and system housekeeping, and set up appropriate user access.

Produce standard workforce reports and support the monitoring of key performance indicators.

Liaise with managers, People Services, Payroll, IT and software providers to resolve system issues promptly.

Support system upgrades by testing new functionality and configuration changes.

Provide guidance and basic training to colleagues using workforce systems.

Manage a varied helpdesk workload while maintaining confidentiality, data quality and information governance standards.

Working for our organisation

An exciting opportunity has arisen to join our Workforce Information Team as anERoster Assistant.

This varied role is ideal for someone who is organised, customer-focused and confident using IT systems. You will provide administrative and first-line support for the Trust’s e-rostering and workforce information systems, helping colleagues to use them effectively and ensuring workforce data remains accurate and up to date.

Sponsorship - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship.You can review the list of eligible role and requirements on the government website.

Detailed job description and main responsibilities

• Provide accurate and efficient administrative support to the Workforce Information Team in maintaining workforce information systems to enable accurate workforce reporting across the Trust.
• Provide first-line guidance and support for system users, escalating issues to the Workforce Analyst or E Roster Adviser or or Workforce Information Manager as appropriate.
• Provide basic HR advice on people related policies and practices.
• Take direction from other members of the Workforce Information team relating to the maintenance, support and development of the system.
• Provide general administrative support to the People Services team, and for workforce information related meetings and forums, as directed.
• Liaise with IT, Payroll and People Services to ensure data cleansing and system alignment to realise maximum efficiency of the system.
• Develop and maintain a wide-ranging knowledge of the workforce information systems.
• Escalate to the Workforce Analyst, ERoster Adviser or Workforce Information Manager where system guidelines are not being applied correctly or in line with Trust procedure.
• Ensure the Trust’s Information Governance policy and Data Protection Act are strictly followed when managing sensitive information.
• Liaise directly with senior managers, as well as software providers to resolve system issues in a timely manner to ensure there is a comprehensive and coordinated approach to resolution.
• Manage own workload on a daily basis within the constraints of a help desk environment, referring to the Workforce Analyst, ERoster Adviser or Workforce Information Manager as necessary.

Person specification

Person specification criteria

• NVQ Level 3 in Business Management or equivalent experience.
• Evidence of continuous professional development.
• Experience in a customer service environment.
• Good understanding of IT and Microsoft Office applications.
• Understanding of the principles of workforce information systems.
• Effective oral and written communication skills with all levels of colleagues in the organisation
• Able to communicate routine information, using persuasive skills
• Able to provide training to system end users
• Attention to detail and accurate, timely data input
• Able to analyse and troubleshoot queries, determining the best course of action to resolve, escalating more complex issues appropriately
• Able to contribute effectively to a team and personal development
• Self motivated and positive approach
• Able to manage own workload and meet strict deadlines, ensuring routine work is planned in
• Adaptable/flexible
• Demonstrates professional behaviour and approachable
• Experience in an administrative capacity, dealing with a wide variety of people and tasks
• Experience of workforce information systems.
• Experience of data entry.
• Experience of working in the NHS.

Should you require any support during your application or require alternative formats of our vacancies, please contact recruiting manager of vacancy or the recruitment team at [e-mail] or call 0151 282 4599

Please declare within the supporting information if artificial intelligence (AI) has been used in your application.

Please note, the selection processes at Alder Hey Children's Hospital NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.