ERoster & Workforce Support Assistant – NHS (Flexible Hours)

NHS; Liverpool; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Great flexible working opportunities

Lease car scheme

Home Electronics Scheme

Generous annual leave and pension

Extensive staff health and well-being

Job summary

Alder Hey Children’s NHS Foundation Trust is seeking an ERoster Assistant to provide administrative support for workforce systems and first-line guidance to users. The role focuses on ensuring accurate rostering data and timely issue resolution within a busy NHS environment.

The post requires IT proficiency, data handling skills and experience with workforce information systems. The role is based at Alder Hey and offers a comprehensive benefits package and development opportunities.

Qualifications

• NVQ Level 3 in Business Management or equivalent experience.
• Experience in a customer service environment.
• Good understanding of IT and Microsoft Office applications.
• Experience of workforce information systems.
• Experience of data entry.
• Experience of working in the NHS.

Responsibilities

• Provide administrative support for the Trust’s e-rostering and workforce information systems.
• Act as a first point of contact for users, responding to queries, troubleshooting issues and escalating more complex problems when required.
• Maintain accurate workforce data, undertake data cleansing and system housekeeping, and set up appropriate user access.
• Produce standard workforce reports and support the monitoring of key performance indicators.
• Liaise with managers, People Services, Payroll, IT and software providers to resolve system issues promptly.
• Support system upgrades by testing new functionality and configuration changes.
• Provide guidance and basic training to colleagues using workforce systems.
• Manage a varied helpdesk workload while maintaining confidentiality, data quality and information governance standards.

Skills

Customer service

IT literacy

MS Office

NHS experience

Education

NVQ Level 3 in Business Management

Tools

HRIS

Roster software

Job description

Alder Hey Children’s NHS Foundation Trust is seeking an ERoster Assistant to provide administrative support for workforce systems and first-line guidance to users. The role focuses on ensuring accurate rostering data and timely issue resolution within a busy NHS environment.

The post requires IT proficiency, data handling skills and experience with workforce information systems. The role is based at Alder Hey and offers a comprehensive benefits package and development opportunities.