E-Commerce Team Lead: Operations & Customer Experience

Sister Jane; City Of London; Sur place; GBP 36 000 - 48 000; Plein temps

Résumé du poste

Sister Jane in London is seeking an organised, proactive e-commerce operations professional to support the day-to-day running of the Sister Jane and Ghospell platforms. You will help with product launches, content updates, merchandising, and performance analysis while coordinating the Customer Services Team.

Ideal candidates have experience with Shopify and e-commerce platforms, familiarity with Google Analytics and Mailchimp, and a commercial mindset to improve the user journey in a fast‑paced,

Qualifications

• Strong analytical and numerical skills; ability to summarise data clearly.
• Well-organised and efficient with good time-management and prioritisation.
• Excellent communication and proactive, self-driven attitude.
• Experience with Shopify and e-commerce platforms is desirable.

Responsabilités

• Support the e-commerce team with product launches and accurate deployment of product information and visuals.
• Supervise 2 Customer Services Team members and set guidelines for standards and efficiency.
• Update website content in line with the brands’ communication calendar.
• Support weekly and monthly trade reporting and monitor website performance for improvements.
• Operate CMS tools including Shopify and connected apps.
• Communicate with couriers to resolve issues and support with E-Com Operations.

Connaissances

Analytical skills

Time management

Communication

Self-starter

Outils

Shopify

Google Analytics

Mailchimp

Paid media platforms

Description du poste

Sister Jane in London is seeking an organised, proactive e-commerce operations professional to support the day-to-day running of the Sister Jane and Ghospell platforms. You will help with product launches, content updates, merchandising, and performance analysis while coordinating the Customer Services Team.

Ideal candidates have experience with Shopify and e-commerce platforms, familiarity with Google Analytics and Mailchimp, and a commercial mindset to improve the user journey in a fast‑paced,