E-commerce Assistant

Sister Jane; Greater London; On-site; GBP 30,000 - 46,000; Full time

Job summary

Sister Jane in London is seeking a highly organized e-commerce operations assistant to support daily running and growth of Sister Jane and Ghospell online stores.

You will work on product launches, content updates, and performance monitoring, reporting to optimise user journeys and campaigns in a fast-moving, international environment.

Qualifications

• Experience with Shopify and ecommerce platforms.
• Customer service experience in fashion, online or in-store.
• Familiarity with Google Analytics and Mailchimp; paid media helpful.
• Strong analytical and numerical skills with clear data summaries.
• Commercial mindset; proactive, organised and independent.

Responsibilities

• Support launches with accurate product information and visual merchandising.
• Supervise 2 Customer Services team members; set guidelines.
• Update homepage and landing pages according to communication calendar.
• Assist with weekly and monthly trade reporting.
• Operate CMS tools including Shopify and connected apps.
• Monitor website performance and drive improvements across user journey.
• Communicate effectively with couriers to resolve issues.
• Provide help to E-Com Operations when required.

Skills

Shopify

Customer service

Google Analytics

Mailchimp

Paid media

Analytics

Commercial mindset

Time management

Team player

Tools

Shopify

Job description

This is a dynamic role suited to a highly organised and communicative individual who is passionate about e-commerce and delivering excellent customer service. The successful candidate will join a fast-growing, international company based in London and will support the day‑to‑day operation of the Sister Jane and Ghospell e-commerce platforms.

The main responsibilities for the role are:

• Support the e-commerce team with product launches, insuring accurate deployment of product information and visual merchandising (sisterjane.com + ghospell.com).
• Supervise 2 members of Customer Services Team, setting clear guidelines to ensure company standards are followed and the team operates effectively.
• Assist with updating website content, including homepage and landing pages, in line with the brands’ communication calendar.
• Support with weekly and monthly trade reporting.
• Operate CMS tools including, Shopify and connected apps.
• Monitor website performance and support continuous improvement across user journey, merchandising, product campaigns and seasonal sales.
• Communicate effectively and efficiently with couriers to resolve any issues.
• Provide help to E‑Com Operations when required.

The ideal candidate profile:

• Previous experience or working knowledge of Shopify and e-commerce platforms.
• Previous customer service experience in fashion industry, in store or online.
• Familiarity with tools such as Google Analytics, Mailchimp, and paid media platforms is beneficial.
• Strong analytical and numerical skills; ability to summarise data and information clearly and efficiently.
• Commercial mindset to evaluate situations and come up with ideas for solving issues in line with the company guidelines and legal requirements.
• Well‑organised and efficient with good time‑management and prioritisation.
• A self‑starter and motivated person, who can demonstrate initiative and can work independently when needed.
• A team player who likes to work in a very dynamic and international environment.