Ecommerce Service Advisor - Hybrid, Great Discounts

Page Personnel; Wakefield; Ibrido; GBP 27.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Free parking

Discounts on products

Descrizione del lavoro

Page Personnel is assisting a reputable retail business in Wakefield to recruit an Ecommerce Customer Service Advisor on a permanent basis. The role involves supporting customers through their order journey across marketplaces, social media, live chat and phone.

You will work closely with supply chain and warehouse teams to ensure a seamless experience and high customer satisfaction. Hybrid working and clear progression opportunities are offered.

Competenze

• Previous ecommerce experience required.
• Knowledge of Zendesk desirable.
• Experience with Amazon and marketplace platforms.
• Excellent verbal and written communication skills.
• Excellent teamwork abilities.

Mansioni

• Support clients through their order journey from start to finish.
• Handle queries via marketplace platforms, social media, live chat, and telephone.
• Collaborate with supply chain and warehouse to ensure smooth processes and high customer satisfaction.
• Contribute to improving service delivery and customer experience.

Conoscenze

Ecommerce experience

Zendesk

Marketplace platforms

Communication skills

Team player

Strumenti

Zendesk

Amazon Marketplace

Descrizione del lavoro

Page Personnel is assisting a reputable retail business in Wakefield to recruit an Ecommerce Customer Service Advisor on a permanent basis. The role involves supporting customers through their order journey across marketplaces, social media, live chat and phone.

You will work closely with supply chain and warehouse teams to ensure a seamless experience and high customer satisfaction. Hybrid working and clear progression opportunities are offered.