Customer Service / Sales Support Team Leader

Confidential; Leeds; Presencial; GBP 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Outstanding holidays

Descripción de la vacante

Confidential in East Leeds is seeking a Customer Service / Sales Support Team Leader to oversee daily operations, process orders, coordinate deliveries and keep systems accurate. This office-based role emphasizes strong communication and team leadership.

You will act as the link between customers, couriers and internal teams, manage customer service cases, chase deliveries, raise RMAs, and support two colleagues. Prior experience in manufacturing or FMCG is beneficial.

Formación

• Excellent communication and customer service skills.
• Some line management experience.
• Experience in Manufacturing or FMCG.
• Strong organisational and time-management abilities.
• Attention to detail and data accuracy.
• Proficiency with CRM and order processing systems.

Responsabilidades

• Respond to customer queries by phone and email, resolving service requests promptly.
• Process and correct customer, project and partner orders, maintaining accurate records.
• Liaise with couriers on deliveries, re-deliveries and damage reporting.
• Manage customer service cases and project queries through to resolution.
• Chase deliveries and keep customers updated.
• Raise RMAs, processing credits, and submitting courier claims.
• Maintain accurate CRM and ERP records.
• Create quotations and process pro-forma payments.
• Support the team of two and assist with holiday meetings, training and coaching.

Conocimientos

Strong communication

Customer service

Leadership / line management

Manufacturing / FMCG experience

Herramientas

CRM software

ERP systems

Descripción del empleo

Customer Service / Sales Support Team Leader

Location: East Leeds - office based role

Salary: 30-40,000

Benefits: Outstanding holidays

About the Role

We're looking for a Customer Service/ Sales Support Team Leader to support daily operations - processing orders, managing customer enquiries, coordinating deliveries, and keeping our systems accurate. You'll be the link between customers, couriers and internal teams, ensuring requests are handled efficiently and communication runs smoothly.

What You'll Be Doing

• Responding to customer queries by phone and email, resolving service requests professionally and promptly
• Processing and correcting customer, project and partner orders, maintaining accurate records
• Liaising with couriers on deliveries, re-deliveries and damage reporting
• Managing customer service cases and project queries through to resolution
• Chasing deliveries and keeping customers updated
• Raising RMAs, processing credits, and submitting courier claims
• Maintaining accurate CRM and ERP records
• Creating quotations and processing pro-forma payments
• Supporting the team of two and holiday meetings, conducting training/coaching

What We're Looking For

• Strong communication and customer service skills
• Some line management experience
• Experience of working in Manufacturing or FMCG
• Good organisational and time management ability
• Attention to detail and data accuracy
• Competence with CRM and order processing systems

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.