Eccomerce Customer Service Advisor

Page Personnel; Wakefield; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Excellent offices

Employee discounts

Overtime paid

Job summary

Michael Page partnered opportunity in Wakefield for an Ecommerce Customer Service Advisor. You will manage the end-to-end order journey, addressing queries via marketplace platforms, social media, live chat and telephone, in close relation with supply chain and warehouse teams to ensure a smooth process and excellent service.

The role is in a reputable retailer with hybrid working, immediate interviews, and a strong benefits package.

Qualifications

• Previous ecommerce experience.
• Knowledge of Zendesk desirable.
• Experience using Amazon and marketplace platforms.
• Excellent verbal and written communication; good team player.

Responsibilities

• Support clients through their order journey from start to finish.
• Handle queries across marketplace platforms, social media, live chat and phone.
• Collaborate with supply chain and warehouse to ensure a seamless process.
• Work to improve service delivery and maintain high customer satisfaction.

Skills

Ecommerce experience

Zendesk knowledge

Amazon marketplace experience

Excellent communication

Team player

Tools

Zendesk

Amazon marketplace

Job description

• A new exciting Permanent Ecommerce Customer Service Advisor Position!
• To work for a reputable manufacturing business in Wakefield!

About Our Client

Michael Page have partnered with a reputable and progressive retail business in Wakefield to recruit for a Ecommerce Customer Service Advisor to join the team asap on a permanent basis due to expansion.This would be an exceptional opportunity for someone experienced within an Ecommerce function looking to join a company that have an excellent name within their market and are industry leaders within their sector!Immediate interview!

Job Description

As a Ecommerce Customer Service Advisor you will be working with clients and supporting with their order journey from start to finish.This will be an extremely varied fast paced role and will be supporting with queries over marketplace platforms, social media, livechat and over the telephone. You will be working closely with supply chain, warehouse and other members of the business to ensure a seamless process for each client and the best experience is provided!Will be heavily involved with improving service delivery and upholding customer satisfaction.

The Successful Applicant

Previous ecommerce experience Knowledge of zendesk desirable Experienced using amazon and marketplace platforms Able to hit the ground running and work in a busy fast paced environment Excellent communication skills verbal and written A good team player

What's on Offer

Salary of up to £30000 dependent on experience+ reputable and progressive retail organisation in Wakefield+ exciting time to join the business+ good benefits package+ hybrid working+ easy accessible location+ free parking+ excellent offices and environment+ huge discounts off all product range+ overtime available paid at time and a half+ lovely team and culture+ immediate interviews being held