Field Customer Service Advisor - On the Road

Property Marketing; Leeds; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

On-site parking

Full training and ongoing support

Career development opportunities

Friendly working environment

Job summary

Property Marketing in Leeds is seeking a Customer Service Advisor to deliver friendly, efficient support to customers across telephone, email and other channels. You will manage enquiries, provide accurate product information, process orders and keep records up to date while working closely with colleagues to resolve queries.

The role offers full training, ongoing support and a clear path for progression in a busy on-site team. A driving licence is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Friendly, approachable and professional manner.
• Strong problem-solving and organisational skills.
• Attention to detail and ability to multitask.
• Positive attitude and passion for customer service.
• Calm and professional when dealing with challenging situations.
• Good IT skills and confidence using computer systems.

Responsibilities

• Respond to customer enquiries by telephone, email and other communication channels.
• Provide accurate information about products, services and company policies.
• Resolve customer complaints and issues professionally and efficiently.
• Process customer orders, update records and maintain accurate information.
• Build positive relationships with customers and maintain high service standards.
• Work closely with colleagues and other departments to resolve queries.
• Ensure all customer interactions are handled with patience, professionalism and care.

Skills

Communication skills

Verbal and written communication

Problem-solving

Organisational skills

Attention to detail

Calm under pressure

IT systems

Tools

IT systems

Job description

Property Marketing in Leeds is seeking a Customer Service Advisor to deliver friendly, efficient support to customers across telephone, email and other channels. You will manage enquiries, provide accurate product information, process orders and keep records up to date while working closely with colleagues to resolve queries.

The role offers full training, ongoing support and a clear path for progression in a busy on-site team. A driving licence is preferred.