Ecommerce Support Specialist - Hybrid, Fast-Paced Growth

Page Personnel; Wakefield; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Excellent offices

Employee discounts

Overtime paid

Job summary

Michael Page partnered opportunity in Wakefield for an Ecommerce Customer Service Advisor. You will manage the end-to-end order journey, addressing queries via marketplace platforms, social media, live chat and telephone, in close relation with supply chain and warehouse teams to ensure a smooth process and excellent service.

The role is in a reputable retailer with hybrid working, immediate interviews, and a strong benefits package.

Qualifications

• Previous ecommerce experience.
• Knowledge of Zendesk desirable.
• Experience using Amazon and marketplace platforms.
• Excellent verbal and written communication; good team player.

Responsibilities

• Support clients through their order journey from start to finish.
• Handle queries across marketplace platforms, social media, live chat and phone.
• Collaborate with supply chain and warehouse to ensure a seamless process.
• Work to improve service delivery and maintain high customer satisfaction.

Skills

Ecommerce experience

Zendesk knowledge

Amazon marketplace experience

Excellent communication

Team player

Tools

Zendesk

Amazon marketplace

Job description

Michael Page partnered opportunity in Wakefield for an Ecommerce Customer Service Advisor. You will manage the end-to-end order journey, addressing queries via marketplace platforms, social media, live chat and telephone, in close relation with supply chain and warehouse teams to ensure a smooth process and excellent service.

The role is in a reputable retailer with hybrid working, immediate interviews, and a strong benefits package.