E-Commerce & Social Media Administrator

Confidential; Ruislip; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Ownership from day one

Exposure to digital marketing & e‑com

Professional development

Job summary

Confidential is hiring an E-Commerce & Social Media Administrator to support online sales, manage customer interactions, and grow the brand's digital presence. You will oversee orders, CRM records, and provide frontline customer service while contributing to marketing efforts.

The role offers ownership of projects, involvement in social media campaigns, content creation, and collaboration with management to drive business growth.

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organisational skills and attention to detail are required.
• Confident using computers and learning new systems.
• Self-motivated with a proactive attitude and the ability to manage multiple priorities.

Responsibilities

• Oversee customer enquiries and online orders, ensuring a smooth customer experience from enquiry to delivery.
• Develop and manage the company’s social media presence across platforms (Facebook, Instagram, LinkedIn, etc.).
• Create engaging content and support digital marketing initiatives.
• Provide general administrative support and assist customers in person and over the phone.

Skills

Excellent communication

Customer service

Organisational skills

Computer literacy

Self-motivated

Written communication

Creative mindset

Multitasking

Education

Marketing / Business / Digital media related degree

Tools

CRM software

Social media management tools

E-commerce platforms

Job description

E-Commerce & Social Media Administrator
Are you organised, creative, customer-focused, and looking to build a career in digital business and marketing?
We are recruiting for an exciting newly created position within a growing and ambitious business. As our E-Commerce & Social Media Administrator, you will play a key role in supporting our online sales operation, managing customer interactions, and developing our digital presence.
This is a fantastic opportunity for someone who enjoys variety in their work and wants to take ownership of projects while contributing directly to the future growth of the business.

The Role

Reporting directly to the management team, you will oversee customer enquiries and online orders, ensuring a seamless customer experience from initial contact through to delivery.
You will also take responsibility for managing and developing our social media presence, creating engaging content, supporting marketing initiatives, and helping to strengthen our brand online.
In addition, you will provide general administrative support and assist customers both over the phone and in person when required.

Key Responsibilities

E-Commerce & Customer Management

• Manage and maintain customer records using the company CRM system.
• Process online orders and monitor customer journeys from enquiry through to delivery.
• Communicate with customers regarding orders, deliveries, and general enquiries.
• Ensure customer information and order details are accurate and up to date.
• Identify opportunities to improve customer experience and operational efficiency.

Digital Marketing & Social Media

• Manage and develop the company's social media channels.
• Create engaging content for platforms including Facebook, Instagram, LinkedIn, and others.
• Plan and deliver social media campaigns to increase brand awareness and generate enquiries.
• Monitor performance metrics and provide recommendations for improvement.
• Support the development of the company's wider digital marketing strategy.
• Assist with website updates, promotions, and online marketing activities.

Administration & Customer Support

• Provide general administrative support to the business.
• Answer telephone enquiries and respond to customer communications.
• Welcome and assist customers visiting the showroom.
• Support management with business development initiatives and special projects.

About You
We are looking for someone who is enthusiastic, organised, and eager to learn. You will be comfortable working independently, managing multiple priorities, and taking ownership of your responsibilities.

Essential Skills & Experience

• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Confident using computers and learning new systems.
• Self-motivated with a proactive attitude.
• Strong written communication skills.
• Creative mindset with an interest in social media and marketing.
• Ability to manage multiple tasks effectively.

Desirable Skills & Experience

• Experience managing social media accounts.
• Understanding of digital marketing principles.
• Experience using CRM or customer management software.
• Familiarity with e-commerce platforms.
• Qualification in marketing, business, digital media, or a related field.

What We Offer

• The opportunity to shape and develop a newly created role.
• Real ownership and responsibility from day one.
• Exposure to digital marketing, e-commerce, customer service, and business operations.
• A supportive working environment where your ideas are valued.
• Excellent opportunities for personal and professional development.
• The chance to play an important role in the continued growth and success of the business.

If you're looking for a varied and rewarding role where you can make a genuine impact, we'd love to hear from you.