E-Commerce Operations Coordinator

Hermès; Greater London; On-site; GBP 35,000 - 60,000; Full time

Job summary

Join a dynamic and flourishing organization as an E-Commerce Operations Coordinator. In this role, you will leverage your analytical skills to provide insights into client purchasing behaviors while managing logistics and payment operations. Collaborate closely with retail teams to enhance customer experience and resolve operational challenges. This exciting opportunity offers a chance to grow within a close-knit team that values excellence and continuous learning. If you are proactive, detail-oriented, and passionate about e-commerce, this position is perfect for you.

Qualifications

• Expert in Excel with strong data analysis skills.
• Experience in e-commerce operations or finance analysis.
• Ability to work under pressure with meticulous attention to detail.

Responsibilities

• Analyze client purchase data to provide business insights.
• Manage delivery incidents and resolve complaints.
• Handle payment operations and chargeback disputes.

Skills

Excel

Data Analysis

Problem Solving

Client Communication

Numerical Proficiency

Education

Degree in Business or Related Field

Tools

Magento

Adyen

Cegid

SAP

PowerPoint

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from Hermès

We are recruiting for an E-Commerce Operations Coordinator to join Hermès GB, on a 12 month fixed term contract.

Key Responsibilities

Data analysis and reconciliation

• With an omnichannel approach, collect, organise and study data about the client's purchase history to provide business insight.
• Using our IT tools, identify and report any purchasing behaviour that does not respect the values and policies of the company.
• Compare, verify, and harmonise data sets from multiple sources or systems to ensure consistency, accuracy, and completeness.

Management of transport, logistics and information system incidents

• Follow up and manage delivery and return incidents with our transport partners and Logistics team, resolve complaints and delivery disputes.
• Identify and report anomalies in e-commerce information systems.

Payment and fraud

• Carry out manual debit and refund operations.
• Track outstanding payments and blocking payment statuses.
• Manage and resolve chargeback disputes, process claims.
• Generate omnichannel services report and track the related service performance.
• Coordinate with the retail stores teams to provide the best shopping experience to customers.

The ideal candidate will be an expert Excel user, able to analyse and manipulate data and formulas whilst coaching the team to do the same. They will be a great team player, approachable, kind and pragmatic. As this role encompasses operations and client communication, we are looking for someone who is has a client centric mindset whilst being able to deliver at pace to key deadlines, with meticulous attention to detail.

• Prior experience within E-commerce operations or as a Data Analyst with experience analysing business data, or in a comparable role such as a Finance Analyst.
• Organised and agile
• Be curious, proactive and creative in their approach to problem solving
• Analytical mindset: strong numerical proficiency
• Ability to analyse and interpret operational metrics
• Ability to work independently and keen sense of priorities
• Advanced skill in Excel and PowerPoint
• Good command of Outlook, knowledge of Magento, Adyen, Cegid and SAP being a plus
• Strong team player, with great interpersonal skills and a humble spirit
• Professional with ability to work efficiently and accurately under pressure

Employer Description

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"

Organization Description

Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 250 employees, from our Headquarters in London and across ten stores within our retail function in cities such as London, Dublin, Glasgow and Manchester.

Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company’s management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group’s progress, and where everyone shows commitment and passion, depth and lightness in all that they do.

Learning and sharing, cultivating one’s curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual’s development, and make up the company’s principle of continuous learning and passing down of knowledge.

Our DNA is built up of People, Passion, Personality and of course, our wonderful Product.

This is an exciting opportunity for any professional who is keen to be part of a close team within a dynamic and flourishing organisation.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail Luxury Goods and Jewelry

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