Retail Logistics Assistant

Devon Air Ambulance Trust; Exeter; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

25 days annual leave (pro rata)

Bank holidays

Pension scheme

Wellbeing services

Fertility treatment leave

Job summary

Devon Air Ambulance Trust is seeking a Retail Logistics Assistant to join our team at the Marsh Barton Exeter warehouse. The role involves driving vans around Devon, handling stock deliveries and collections, and supporting our charity shop network to ensure smooth logistics for retail operations.

We require hands-on experience in logistics or retail support, plus strong interpersonal skills and reliability.

Qualifications

• Experience in logistics, delivery, or retail support.
• Strong interpersonal and customer care skills.
• Self-motivated with good problem-solving abilities.

Responsibilities

• Drive the charity's vehicles, including a van, around Devon.
• Assist loading/unloading stock and equipment for shops.
• Support stock collections/deliveries and maintain records of stock movement.

Skills

Logistics experience

Delivery operations

Retail support

Customer care

Job description

Salary:£15,778.87 per annum (based on a FTE of £26,298.12 per annum)

Hours: 22.5 hours per week– flexible, but will include weekends and bank holidays

Location: DAA Warehouse in Marsh Barton Exeter

Duration:Permanent

• Do you enjoy hands-on work and being out and about across Devon each day?
• Are you confident driving a van and keen to use your skills to support a lifesaving charity?
• Are you someone who enjoys meeting shop teams, volunteers, and supporters while delivering great service?
• Do you have experience in logistics, delivery, retail support, or a similar hands‑on role?

The Role

Our Retail Logistics Team has an exciting opportunity to come and work with us as part of our Retail Team, based at our DAA Warehouse in Marsh Barton Exeter. We are seeking an organised and enthusiastic Retail Logistics Assistant to join us. You will be responsible for driving the charity’s transport for logistics purposes including loading and unloading items, assisting in the delivery and collection of stock, promotional materials and equipment from across our Charity Shops in Devon, to support the retail operation. Daily tasks will include:

• Driving the Charity's vehicles including a van around Devon.
• Physical ability to perform manual handling and lifting when required, ensuring safety standards are met.
• Providing cover in the absence of the Retail Logistics Support Officer (RLSO).
• Liaising with staff, volunteers, fundraisers and members of the public to arrange collections and deliveries.
• Maintaining accurate records of stock movement and stock holding.
• Assisting and supporting RLSO with managing collections and deliveries of stock for shops, promotional literature, materials and equipment, in a timely and cost-effective manner.

The Candidate

We’re looking for someone who is self-motivated and has excellent interpersonal communication and customer care skills. Previous experience in a similar role is required with good problem-solving ability and a readiness for the ever-changing challenge that is charity retailing!

The Package

£13.45 per hour. As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Buying annual leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Counselling and financial wellbeing services

The closing date for applications is 09:00 am on Monday 28September 2026.

Interviews will be held at our DAA Warehouse in Marsh Barton, Exeter on Tuesday 6 October 2026.

If you would like to find out more information about the role, or speak to one of the Retail team, please contact us at [e-mail].

Devon Air Ambulance are a Disability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.

We recognise that candidates may use AI tools to support their application, for example to improve clarity, structure, or presentation. However, we value authenticity and expect candidates to retain accountability for the content of their application, and for all submissions to reflect the candidate’s own experience and skills and be an honest representation of their capabilities. Please be assured that we do not use AI to make shortlisting or hiring decisions.

*Please note that interview dates are likely but are subject to change in the event of unforeseen circumstances

Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.

Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Up to £15,778.87 per annum pro rata (based on a FTE of £26,298.11 per annum)