E-Commerce Logistics Coordinator

Office Angels; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company Pension

Employee Discount

Flexitime

Sick Pay

Casual Dress

Career Progression Opportunities

Job summary

Office Angels is seeking a proactive Sales Coordinator to support the sales process from enquiry through to dispatch, while building strong customer relationships.

The role spans e-commerce, logistics coordination and marketing support, with a focus on accurate order processing and timely fulfilment. You will engage across channels, attend exhibitions, and contribute to pricing, catalogues and sample management.

Qualifications

• Previous experience in sales, customer service, account management, sales support, or sales administration.
• Excellent written and verbal communication skills.
• Strong relationship-building and customer service abilities.
• A proactive and commercially focused approach.
• Excellent organisational and administrative skills with strong attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Confident communicating with customers via phone, email, and face-to-face.
• Strong IT skills, including Microsoft Office and Google Workspace.

Responsibilities

• Act as the main point of contact for customer sales enquiries and provide outstanding customer service.
• Process and manage customer orders across multiple sales channels, including website, email, telephone, wholesale platforms, and exhibitions.
• Coordinate order amendments, back orders, dispatch updates, and customer communications.
• Prepare order confirmations, proforma invoices, and follow up outstanding payments.
• Maintain accurate customer, product, stock, and order records using internal systems.
• Monitor stock availability and work closely with internal teams to ensure timely fulfilment.
• Coordinate the transfer of orders to warehouse and fulfilment teams, ensuring invoicing accuracy.
• Follow up website enquiries and sales leads, identifying opportunities to generate repeat business.
• Attend trade exhibitions, promote products, generate leads, and convert opportunities into sales.
• Build and maintain strong relationships with new and existing customers.
• Produce regular sales reports and support pricing, catalogue, and sample management activities.
• Assist with marketing initiatives and ensure online product information remains accurate and up to date.

Skills

Sales coordination

Customer service

Relationship building

Organisational skills

Communication skills

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Sage50

Job description

Sales Coordinator + E-Commerce/Logisitcs/Coordinator

Location: Croydon

Salary: £30-£35k

Benefits: Company Pension, Employee Discount, Flexitime, Sick Pay, Casual Dress, Career Progression Opportunities

About the Role

An exciting opportunity has arisen for an organised and proactive Sales Coordinator to join a growing business. This is a varied role supporting the sales process from enquiry through to dispatch, while building strong customer relationships and contributing to marketing and exhibition activities.

Key Responsibilities

• Act as the main point of contact for customer sales enquiries and provide outstanding customer service.
• Process and manage customer orders across multiple sales channels, including website, email, telephone, wholesale platforms, and exhibitions.
• Coordinate order amendments, back orders, dispatch updates, and customer communications.
• Prepare order confirmations, proforma invoices, and follow up outstanding payments.
• Maintain accurate customer, product, stock, and order records using internal systems.
• Monitor stock availability and work closely with internal teams to ensure timely fulfilment.
• Coordinate the transfer of orders to warehouse and fulfilment teams, ensuring invoicing accuracy.
• Follow up website enquiries and sales leads, identifying opportunities to generate repeat business.
• Attend trade exhibitions, promote products, generate leads, and convert opportunities into sales.
• Build and maintain strong relationships with new and existing customers.
• Produce regular sales reports and support pricing, catalogue, and sample management activities.
• Assist with marketing initiatives and ensure online product information remains accurate and up to date.

Requirements:

• Previous experience in sales, customer service, account management, sales support, or sales administration.
• Excellent written and verbal communication skills.
• Strong relationship-building and customer service abilities.
• A proactive and commercially focused approach.
• Excellent organisational and administrative skills with strong attention to detail.
• The ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Confidence communicating with customers via phone, email, and face-to-face.
• Strong IT skills, including Microsoft Office and Google Workspace.
• The ability to work independently and collaboratively as part of a team.

Desirable Skills & Experience

• Experience using Sage50 or similar CRM/ERP systems.
• Experience attending trade shows or exhibitions.
• Knowledge of order processing and sales administration.
• Experience within shipping coordination or administration.

Education:

Bachelor's degree required.