SNR Administrator/Coordinator

Office Angels; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension

Discount

Flexitime

Sick pay

Casual dress

Career progression

Job summary

Office Angels is seeking a proactive SNR Administrator/Sales Coordinator (Shipping & Logistics) in Croydon to support the full sales cycle from enquiry to dispatch. You will build strong relationships with customers, process orders across channels, manage stock and invoicing, and assist with marketing and exhibitions.

The role requires strong communication, organisational skills and experience in sales support.

Qualifications

• Bachelor's degree required.
• Experience in sales, customer service or sales administration.
• Excellent written and verbal communication skills.
• Strong relationship-building and customer service abilities.
• Organised with strong attention to detail and ability to multi-task.

Responsibilities

• Serve as main contact for customer sales enquiries and provide outstanding service.
• Process and manage orders across multiple channels (website, email, phone, exhibitions).
• Coordinate order amendments, back orders, dispatch updates and communications.
• Prepare order confirmations and follow up on payments.
• Maintain accurate customer, product, stock and order records.
• Monitor stock and coordinate with internal teams for timely fulfilment.
• Transfer orders to warehouse and ensure invoicing accuracy.
• Follow up enquiries and sales leads to generate repeat business.
• Attend trade exhibitions, promote products and generate leads.

Skills

Sales coordination

Customer service

Account management

Communication

Organisation

Multitasking

IT skills

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Sage50

Job description

SNR Administrator/Sales Coordinator (Shipping & Logistics)

Location: Croydon

Salary: £30-£35k

• Company Pension
• Employee Discount
• Flexitime
• Sick Pay
• Casual Dress
• Career Progression Opportunities

About the Role

An exciting opportunity has arisen for an organised and proactive Sales Coordinator to join a growing business. This is a varied role supporting the sales process from enquiry through to dispatch, while building strong customer relationships and contributing to marketing and exhibition activities.

Key Responsibilities

• Act as the main point of contact for customer sales enquiries and provide outstanding customer service.
• Process and manage customer orders across multiple sales channels, including website, email, telephone, wholesale platforms, and exhibitions.
• Coordinate order amendments, back orders, dispatch updates, and customer communications.
• Prepare order confirmations, proforma invoices, and follow up outstanding payments.
• Maintain accurate customer, product, stock, and order records using internal systems.
• Monitor stock availability and work closely with internal teams to ensure timely fulfilment.
• Coordinate the transfer of orders to warehouse and fulfilment teams, ensuring invoicing accuracy.
• Follow up website enquiries and sales leads, identifying opportunities to generate repeat business.
• Attend trade exhibitions, promote products, generate leads, and convert opportunities into sales.
• Build and maintain strong relationships with new and existing customers.
• Produce regular sales reports and support pricing, catalogue, and sample management activities.
• Assist with marketing initiatives and ensure online product information remains accurate and up to date.

Requirements

• Previous experience in sales, customer service, account management, sales support, or sales administration.
• Excellent written and verbal communication skills.
• Strong relationship-building and customer service abilities.
• A proactive and commercially focused approach.
• Excellent organisational and administrative skills with strong attention to detail.
• The ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Confidence communicating with customers via phone, email, and face-to-face.
• Strong IT skills, including Microsoft Office and Google Workspace.
• The ability to work independently and collaboratively as part of a team.

Desirable Skills & Experience

• Experience using Sage50 or similar CRM/ERP systems.
• Experience attending trade shows or exhibitions.
• Knowledge of order processing and sales administration.
• Experience within shipping coordination or administration.

Education: Bachelor's degree required.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.