Logistics & Customer Service Co-ordinator

Bucks and Berks Recruitment; Thatcham; On-site; GBP 26,000 - 36,000; Full time

Job summary

Bucks and Berks Recruitment in Maidenhead is seeking a proactive Logistics & Customer Service Coordinator to join our client’s office-based team. You will manage the complete order lifecycle, coordinate with the UK Customer Service Team and warehouse, and ensure products are available for project delivery.

You will support field repairs, handle shipping queries, and deliver a high level of service to customers and contractors, working closely with sales, technical support, and management.

Qualifications

• At least 2 years’ experience in customer service, logistics, order processing, or coordination.
• Strong customer service and customer relationship skills.
• Excellent organisation and prioritisation abilities.
• High attention to detail and accuracy.
• Experience with ERP systems (D365 advantageous but not essential).

Responsibilities

• Manage the complete order lifecycle from receipt to delivery.
• Coordinate stock requirements with the UK Customer Service Team and warehouse operations.
• Ensure products are available and correctly provisioned for project delivery.
• Monitor stock pipelines from manufacturing through to the UK warehouse.
• Resolve shipping, delivery, and logistics queries efficiently and professionally.
• Escalate issues to internal stakeholders when required.
• Provide occasional support within the warehouse during peak periods.
• Deliver high levels of customer service and build relationships with customers and contractors.
• Coordinate field repairs for service contract customers with external partners.
• Support customers with product information, order questions, and delivery queries.
• Handle complaints professionally and ensure timely resolution.
• Work with sales, warehouse, technical support, customer service, and management teams.

Skills

Customer service

Logistics coordination

Order processing

Communication skills

Organisational skills

Problem solving

Team player

Microsoft Office

Tools

ERP systems (D365)

Job description

We are looking for a proactive and customer-focused Logistics & Customer Service Coordinator to join our client, based in Maidenhead.

This is a varied and rewarding role that combines customer service excellence with logistics coordination. You will play a key role in ensuring a seamless customer journey, managing orders from receipt through to delivery, supporting repair services, coordinating with contractors, and working closely with the warehouse, sales, and technical teams.

If you’re organised, customer-focused, and enjoy coordinating people, processes, and logistics to deliver outstanding service, we’d love to hear from you.

This role is fully office based Monday to Friday and comes with a competitive salary and superb benefits including 25 days holiday and company bonus.

Duties include

• Manage the complete order lifecycle.
• Coordinate stock requirements with the UK Customer Service Team and warehouse operations.
• Ensure products are available and correctly provisioned for project delivery.
• Monitor stock pipelines from manufacturing through to the UK warehouse.
• Resolve shipping, delivery, and logistics queries efficiently and professionally.
• Escalate issues appropriately to internal stakeholders when required.
• Provide occasional support within the warehouse during peak periods or team absences.
• Deliver a high level of customer service, building positive relationships with customers and contractors.
• Coordinate field repairs for service contract customers, working closely with external service partners.
• Support customers with product information, order enquiries, billing, and delivery questions.
• Handle complaints and issues professionally, ensuring timely resolution.
• Work closely with sales, warehouse, technical support, customer service, and management teams.

Skills/Experience

• At least 2 years’ experience within a customer service, logistics, order processing, or coordination role.
• Strong customer service and customer relationship skills.
• Excellent organisation and prioritisation abilities.
• High attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Effective problem-solving skills and a proactive approach.
• A collaborative team player with a customer-focused mindset.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Experience working with ERP systems (D365 experience advantageous but not essential).
• Experience liaising with customers and multiple internal stakeholders.
• Comfortable working in a fast-paced operational environment.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.