E-Commerce Growth Lead — Hospitality & Hotels

The Nici; Bournemouth; Hybride; GBP 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Meals on duty

Career development

Training and development

Résumé du poste

THE NICI Collection is seeking an experienced E‑Commerce Manager to drive digital performance across our luxury collection of hotels. You will lead direct revenue via our websites, optimise marketing activity, and enhance online journeys for all properties.

Work closely with Revenue, Sales, Marketing, F&B and Spa to boost visibility, conversions and total property revenue, while staying ahead of industry trends and technologies to keep NICI competitive.

Qualifications

• Experience in E‑commerce or digital marketing in hospitality, travel, or multi-site businesses.
• Strong SEO, PPC, paid social, GA, and website optimisation knowledge.
• Experience with CMS platforms, booking engines, and OTA listings.
• Commercial focus with strong analytical skills and data-driven insights.
• Excellent communication and stakeholder management abilities.

Responsabilités

• Develop, manage, and optimise SEO, PPC, paid media, and paid social campaigns for direct bookings and ROI.
• Oversee websites and booking journeys, improving conversion rates.
• Manage digital content and marketing assets across OTAs, GBP, and third‑party platforms.
• Monitor performance, analyze customer behaviour and funnels, and report insights.
• Collaborate with Revenue, Sales, Marketing, F&B, and Spa to drive integrated digital strategies.
• Stay updated on digital marketing trends and hospitality e‑commerce best practices.

Connaissances

SEO

PPC

Paid social

Google Analytics

Website optimisation

CMS platforms

Booking engines

OTA listings

Analytical skills

Stakeholder management

Outils

CMS platforms

Booking engines

OTA listings

Google Analytics

Description du poste

THE NICI Collection is seeking an experienced E‑Commerce Manager to drive digital performance across our luxury collection of hotels. You will lead direct revenue via our websites, optimise marketing activity, and enhance online journeys for all properties.

Work closely with Revenue, Sales, Marketing, F&B and Spa to boost visibility, conversions and total property revenue, while staying ahead of industry trends and technologies to keep NICI competitive.