E‑Commerce Dispatch Specialist

MP Jobs Ltd t/a MP Recruitment Group; England; On-site; GBP 24,000 - 36,000; Full time

Job summary

MP Jobs Ltd t/a MP Recruitment Group is seeking a Direct Despatch Administrator to join the busy E-Commerce team. You will manage day-to-day customer orders, stock availability and sales administration from a fully office-based role, with some bank holiday working required.

You’ll import orders from B2B portals into Sage, monitor stock and liaise with buyers, warehouse and finance to keep orders moving and deliver excellent service.

Qualifications

• Excellent attention to detail and a commitment to accuracy.
• Confident IT skills, particularly Excel and PowerPoint.
• Strong organisational skills and the ability to prioritise a varied workload.
• Clear communication skills and a professional, customer-focused approach.
• Positive, can-do attitude and the ability to work collaboratively.
• The confidence to work under pressure while maintaining high standards.

Responsibilities

• Importing and processing orders from B2B portals into the internal Sage system using Excel, ensuring all information is accurate and up to date.
• Monitoring stock allocations, reservations and forecasts to help maximise sales opportunities with dropship customers.
• Liaising with buyers and stock management teams to provide updates on order progress, stock availability and delivery schedules.
• Maintaining customer listings and price lists, preparing sales figures for Key Sales Managers and helping create engaging sales presentations.
• Acting as a key contact for order and invoice queries, working with customers and internal teams to resolve issues quickly and professionally.
• Using Sage to raise sales orders, credits and debits where products are faulty, damaged or no longer required.
• Collaborating with warehouse and finance colleagues to keep orders moving and ensure everything runs efficiently.
• Assisting with product imports, product information, sample requests and general order processing.

Skills

Excel

PowerPoint

Organisational skills

Attention to detail

Tools

Sage

Job description

MP Jobs Ltd t/a MP Recruitment Group is seeking a Direct Despatch Administrator to join the busy E-Commerce team. You will manage day-to-day customer orders, stock availability and sales administration from a fully office-based role, with some bank holiday working required.

You’ll import orders from B2B portals into Sage, monitor stock and liaise with buyers, warehouse and finance to keep orders moving and deliver excellent service.