E-Commerce Customer Support Specialist

Wallace Hind Selection; Evesham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

22 days leave

Pension

Annual bonus

Wellbeing package

Job summary

Wallace Hind Selection is hiring a Customer Service Executive / E-Commerce Assistant for its Bidford-on-Avon office. You will process online orders, track shipments and manage data in Excel while delivering excellent phone and email support to customers.

Full training is provided, with opportunities to grow as the company expands its online presence through platforms like eBay and Shopify. This entry-level role offers hands-on experience in e-commerce and customer service with a supportive team

Qualifications

• Experience in customer service or customer-facing roles is advantageous.
• Interest or experience in e-commerce platforms (Shopify, eBay, etc.).
• Proficiency in Microsoft Office, especially Excel, Word and Outlook.

Responsibilities

• Process online orders and input them accurately into internal systems.
• Track orders from entry through dispatch and courier pick-up, resolving issues.
• Maintain and update large data sets using Excel.
• Deliver excellent customer service via phone and email.
• Administer documents such as invoices and certificates of analysis.

Skills

Customer service

E-commerce

Excel

Order processing

Communication

Tools

Excel

Word

Outlook

Job description

Wallace Hind Selection is hiring a Customer Service Executive / E-Commerce Assistant for its Bidford-on-Avon office. You will process online orders, track shipments and manage data in Excel while delivering excellent phone and email support to customers.

Full training is provided, with opportunities to grow as the company expands its online presence through platforms like eBay and Shopify. This entry-level role offers hands-on experience in e-commerce and customer service with a supportive team