E‑Commerce Customer Care Specialist

Wallace Hind Selection LTD; Worcester; Sur place; GBP 16 000 - 26 000; Plein temps

Avantages offerts par ce poste

22 Days Annual Leave (increasing with\

Résumé du poste

Wallace Hind Selection LTD is seeking a Customer Service Executive to support the online sales operation from its Bidford-on-Avon office. You will process orders, keep customers updated and handle queries to ensure a smooth customer experience.

The role offers a collaborative team environment, development in e-commerce tasks and a pathway to progression as the business expands its online channels.

Qualifications

• Previous experience in customer service, administration or another customer-facing role.
• An interest in online selling or e-commerce platforms such as eBay, Shopify or Vinted, whether professionally or personally.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Strong communication skills and a practical approach to problem-solving.

Responsabilités

• Process customer orders received through our online sales channels.
• Monitor orders through to dispatch and coordinate with couriers to resolve delivery queries.
• Respond to customer enquiries by telephone and email.
• Update and maintain information using Excel and internal systems.
• Prepare and manage documentation, including invoices and certificates of analysis.

Connaissances

Customer service

Administration

E-commerce

Excel

Microsoft Office

Communication skills

Outils

Excel

Word

Outlook

Description du poste

Wallace Hind Selection LTD is seeking a Customer Service Executive to support the online sales operation from its Bidford-on-Avon office. You will process orders, keep customers updated and handle queries to ensure a smooth customer experience.

The role offers a collaborative team environment, development in e-commerce tasks and a pathway to progression as the business expands its online channels.