E‑Commerce Customer Service Specialist

Wallace Hind Selection; Worcester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

22 Days Annual Leave (increasing with)

Pension

Annual Performance Bonus

Wellbeing Package

Job summary

Wallace Hind Selection is seeking a Customer Service Executive for our Bidford-on-Avon operation. You will manage online orders, respond to inquiries by phone and email, and support the e-commerce team to ensure a smooth customer experience.

Working in a friendly, collaborative environment, you will handle order processing, courier coordination and documentation, while developing Excel-based processes and contributing to overall customer satisfaction.

Qualifications

• Previous experience in customer service, administration or another customer-facing role.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• An interest in online selling or e-commerce platforms such as eBay, Shopify or Vinted, whether professionally or personally.

Responsibilities

• Process customer orders received through our online sales channels.
• Monitor orders through to dispatch and coordinate with couriers to resolve delivery queries.
• Respond to customer enquiries by telephone and email.
• Update and maintain information using Excel and internal systems.
• Prepare and manage documentation, including invoices and certificates of analysis.

Skills

Customer service

Administration

E-commerce awareness

Tools

Excel

Word

Outlook

Shopify

eBay

Job description

Wallace Hind Selection is seeking a Customer Service Executive for our Bidford-on-Avon operation. You will manage online orders, respond to inquiries by phone and email, and support the e-commerce team to ensure a smooth customer experience.

Working in a friendly, collaborative environment, you will handle order processing, courier coordination and documentation, while developing Excel-based processes and contributing to overall customer satisfaction.