E‑Commerce Customer Service Specialist

Wallace Hind Selection; Redditch; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

22 days annual leave

Pension

Annual performance bonus

Wellbeing package

Job summary

Wallace Hind Selection is seeking a Customer Service Executive / E-Commerce Assistant for an office-based role in Bidford-on-Avon. You will join a growing industrial supplies business and help deliver a first-class online shopping experience by managing orders and assisting customers.

This entry-level opportunity offers training and progression as the company expands, with exposure to e-commerce platforms and hands-on experience in order processing, data handling in Excel, and clear customer

Qualifications

• Experience in customer service or customer-facing roles is advantageous.
• Interest or experience in e-commerce on platforms like Shopify, eBay, or similar.
• Strong communication and multitasking skills with attention to detail.

Responsibilities

• Process online orders and input them into internal systems.
• Track orders from entry through dispatch and courier pickup, resolving issues.
• Maintain and update large data sets using Excel.
• Deliver customer service via phone and email.
• Administer invoices and certificates of analysis.

Skills

Customer service

Communication

Multitasking

Education

Recent graduate

Tools

Microsoft Office

Job description

Wallace Hind Selection is seeking a Customer Service Executive / E-Commerce Assistant for an office-based role in Bidford-on-Avon. You will join a growing industrial supplies business and help deliver a first-class online shopping experience by managing orders and assisting customers.

This entry-level opportunity offers training and progression as the company expands, with exposure to e-commerce platforms and hands-on experience in order processing, data handling in Excel, and clear customer