Strategic Customer Order & Logistics Specialist

eTeam; United Kingdom; On-site; GBP 28,000 - 38,000; Full time

Job summary

eTeam is seeking a Customer Order Management & Logistics Support Specialist to manage end-to-end order processing and delivery coordination. The role requires close interaction with Sales, Demand Management and Logistics teams across Western Europe and the UK, ensuring accurate delivery details and high customer satisfaction.

The ideal candidate will have 1–2 years' customer-facing experience in order management or Supply Chain, strong MS Office and CRM skills, and a proactive approach to

Qualifications

• 1–2 years in order management or customer service in FMCG/OTC/supply chain roles.
• Proficient with MS Office tools.
• SAP experience is a plus.
• Excellent time management and ability to work under pressure.
• Strong customer relationship management and communication skills.

Responsibilities

• Execute the full order process from order capture to delivery in SAP R/3.
• Consolidate customer orders to optimize loads and coordinate deliveries.
• Communicate with customers and internal partners to resolve inquiries and discrepancies.
• Provide analysis for non-conformance and shortage logs.
• Support sustainability goals by ensuring accurate orders and cost awareness.
• Participate in regular stakeholder meetings and drive process improvements.

Skills

SAP

MS Office

Customer-facing

Time management

CRM

Team player

Communication

Tools

SAP

Job description

eTeam is seeking a Customer Order Management & Logistics Support Specialist to manage end-to-end order processing and delivery coordination. The role requires close interaction with Sales, Demand Management and Logistics teams across Western Europe and the UK, ensuring accurate delivery details and high customer satisfaction.

The ideal candidate will have 1–2 years' customer-facing experience in order management or Supply Chain, strong MS Office and CRM skills, and a proactive approach to