E-commerce Order & Customer Service Specialist

DRiV Incorporated; Bradford; On-site; GBP 26,000 - 34,000; Full time

Job summary

DRiV Incorporated is seeking a Representative Customer Service / Order Management Specialist (e-commerce) in the UK. You will own the end-to-end order process for a defined customer portfolio, coordinating with DCs, carriers, and internal teams to ensure timely deliveries and issue resolution.

The role requires excellent English, strong communication, and robust problem-solving in SAP/TecCom environments, with the ability to work independently in a fast-paced setting.

Qualifications

• Previous experience in a customer service/admin environment (essential).
• High level of written and spoken English (essential).
• Troubleshooting/analytical skills (essential).
• Exceptional communication skills (essential).
• ERP knowledge and experience (essential).
• Proactive approach & ability to work independently (essential).

Responsibilities

• Full ownership of end-to-end order to shipment process for a specific portfolio of customers.
• Daily checks & close follow ups on customer orders/deliveries – escalate issues as required.
• Deep dive/root cause analysis in TecCom & SAP, providing feedback to direct manager.
• Collaboration with Team Leader and stakeholders involved in e-business development.
• Daily liaison with DCs and carriers regarding deliveries and system issues.
• Log in & adherence to cloud-based telephony system (Fuze).
• Process customer pricing approval requests (PAR) and action within departments.
• Set up/process new customer accounts and changes with Master Data.
• Follow up on all inquiries and provide timely reports/feedback.
• Update customer records with Master Data.
• Assist in processing invoicing and resolving queries.
• Review packing/shipping instructions and improve availability.
• Proactive resolution of CS/delivery/billing complaints via depts.
• Coordinate with material availability and cross-functional teams.

Skills

Customer service

Troubleshooting

English proficiency

Communication skills

MS Office

ERP systems

Independent working

Analytical thinking

Tools

SAP

TecCom

Fuze

Job description

DRiV Incorporated is seeking a Representative Customer Service / Order Management Specialist (e-commerce) in the UK. You will own the end-to-end order process for a defined customer portfolio, coordinating with DCs, carriers, and internal teams to ensure timely deliveries and issue resolution.

The role requires excellent English, strong communication, and robust problem-solving in SAP/TecCom environments, with the ability to work independently in a fast-paced setting.