Dynamics CRM Architect

JR United Kingdom; Liverpool; On-site; GBP 55,000 - 85,000; Full time

Job summary

A leading company is seeking a skilled CRM Architect to drive the expansion of their CRM across the organization. This challenging role involves technical design and hands-on work, requiring experience in MS Dynamics, particularly F&O and CE. You will access ample resources and a supportive team, focusing on enhancing customer experience and fostering a collaborative environment.

Qualifications

• Experience as a CRM Architect, especially with MS Dynamics F&O and CE.
• Confident in handling stakeholders.

Responsibilities

• Lead technical design and decision-making for CRM expansion.
• Ensure successful design, implementation, and deployment of CRM solutions.
• Manage tasks and support a team of D365 developers.

Skills

MS Dynamics

Stakeholder Management

CRM Design

Education

Relevant Qualifications

Job description

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Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.

The role

The CRM is currently used in parts of the business and is performing well. The goal now is to expand its adoption across the entire organization.

The business is eager to do so, recognizing the benefits already achieved.

The Architect needs to understand the business requirements and design suitable solutions and features to ensure successful adoption and maximize CRM benefits.

This role involves technical hands-on work and high-level design, making it challenging but highly rewarding if executed well.

You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution.

You will have the support of a team of D365 developers and systems support analysts.

There are ample resources available; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.

We need

An experienced CRM architect familiar with MS Dynamics, particularly F&O and CE.

Someone confident in handling stakeholders.

You need to be based in the UK and willing to travel occasionally (about once a quarter).

Relevant qualifications and education are preferred but not essential.

The values and ethos of the company

Care about the customer (the CRM aims to improve customer experience and care).

Care about colleagues; the environment is inclusive and supportive.