Dynamics 365 Support Analyst (SC Cleared)

JR United Kingdom; Chesterfield; Remote; GBP 35,000 - 55,000; Full time

Job summary

A remote-first organisation is seeking a Dynamics 365 Support Analyst (SC Cleared) to provide customer service support in a live environment. Responsibilities include triaging tickets, troubleshooting issues, and assisting users directly, providing a hands-on role in D365-supported operations. This contract offers the potential for extension and enhances future contract prospects due to the SC clearance requirement.

Benefits

100% remote

3-month contract, extendable

Qualifications

• Strong hands-on experience with D365 Customer Service.
• SC Clearance required.
• 1st and 2nd line support experience.

Responsibilities

• Triage tickets and identify defects.
• Handle user administration and set permissions.
• Communicate with users, solving issues quickly.

Skills

Customer Service

Troubleshooting

D365 Support

Job description

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Client:

MS Talent

Location:

chesterfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35

A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.

You must have:

• Active SC Clearance
• Strong hands-on experience with D365 Customer Service
• Experience supporting D365 ticketing environments
• Solid knowledge of D365 entities - Contact, Cases, Accounts
• 1st and 2nd line support experience in D365

This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.

Role overview:

You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.

What you get:

• 3-month contract, extendable
• 100% remote
• SC-cleared role - boosts future contract prospects