Service Desk Assistant

CLEO Systems; Ashford; On-site; GBP 21,600 - 26,400; Full time

Benefits offered by this job

Company Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Free membership to reward and discount platform

Job summary

A technology company in Ashford, England, is looking for a Service Desk Assistant. This role involves managing tickets for the product portfolio, proactive monitoring of systems, and responding to customer inquiries. Ideal candidates will demonstrate strong communication skills and an energetic attitude. The position offers a full-time role with a salary of £24,000 and various benefits, including a Company Pension Scheme and learning opportunities.

Qualifications

• Strong communication skills.
• Energetic can-do attitude.
• Ability to work effectively in a team.

Responsibilities

• Assist in managing tickets across the CLEO Product Portfolio.
• Carry out proactive monitoring of systems.
• Respond to customer tickets and calls within the contracted SLA.

Job description

Overview

We are looking for a Service Desk Assistant to help build out the Product Service Desk. You will support the CLEO Product Portfolio, manage tickets, proactively monitor systems, and answer customer tickets and calls within the contracted SLA.

Responsibilities

• Assist in managing tickets across the CLEO Product Portfolio.
• Carry out proactive monitoring of systems.
• Respond to customer tickets and calls within the contracted SLA.
• Demonstrate strong communication skills and an energetic can‑do attitude to drive the business forward.

Qualifications

• Strong communication skills.
• Energetic can‑do attitude.
• Capability to work effectively within a team and support urgent‑care software solutions.

Benefits

• Annual Salary of £24,000.
• Opportunity to join the Company Pension Scheme.
• Free 24/7 independent counselling service.
• Learning and development opportunities.
• Free membership to our reward and discount platform.

Employment Details

Full‑time. Seniority level: Not Applicable.

Location

Ashford, England, United Kingdom

Employment Requirements

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.

EEO Statement

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under‑represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on [e-mail].

Application Deadline

23rd January 2026