Dynamic Office & Field Care Coordinator

Home Instead; Shrewsbury; On-site; GBP 21,150 - 25,850; Full time

Benefits offered by this job

Full induction and ongoing training.

Opportunities for professional develop

Supportive management team.

A varied role with no two days alike.

Make a genuine difference to people's

Company pension.

Paid mileage for field-based duties.

Employee wellbeing and support.

Job summary

Home Instead Shrewsbury, Oswestry & Wem seeks an organised Office & Field Coordinator to blend office administration with community support, ensuring high-quality care delivery. You will divide time between office duties and field visits, including client reviews and field supervision, while maintaining accurate digital records.

The role involves on-call coverage one evening per week, strong IT and communication skills, and a full UK driving licence to support visits in the community.

Qualifications

• Level 3 Diploma in Health & Social Care.
• Previous experience within domiciliary care.
• Confident working independently in the community.
• Excellent administration and organisational skills.
• Strong verbal and written communication skills.
• Good IT skills and confidence using digital systems.
• Digitally minded with the ability to learn new software and systems quickly.
• Able to prioritise workload and work efficiently under pressure.
• Professional, approachable and confident when supporting both clients and Care Professionals.
• Full UK driving licence and access to your own vehicle.
• Previous experience as a Senior Care Professional, Field Supervisor or Care Coordinator.
• Knowledge of CQC standards and domiciliary care compliance.
• Experience using digital care management systems.

Responsibilities

• Support the day-to-day running of the office.
• Carry out client quality assurance visits and care reviews.
• Complete support visits and observations of Care Professionals.
• Support and supervise Care Professionals in the community.
• Ensure care plans and digital records remain accurate and up to date.
• Assist with compliance, audits and general administration.
• Communicate professionally with clients, families and healthcare professionals.
• Support recruitment, onboarding and training administration where required.
• Participate in the evening on-call rota (one evening per week).
• Promote Home Instead's values and commitment to outstanding care.

Skills

Administration

Organisational skills

Communication

IT skills

Digital systems

Independent working

Driving licence

Care sector experience

CQC knowledge

Digital care management

Education

Level 3 Diploma in Health & Social Care

Job description

Home Instead Shrewsbury, Oswestry & Wem seeks an organised Office & Field Coordinator to blend office administration with community support, ensuring high-quality care delivery. You will divide time between office duties and field visits, including client reviews and field supervision, while maintaining accurate digital records.

The role involves on-call coverage one evening per week, strong IT and communication skills, and a full UK driving licence to support visits in the community.