On-Call Care Operations Coordinator

Home Instead; Shrewsbury; On-site; GBP 12,000 - 18,000; Part time

Job summary

Home Instead in Shrewsbury, Oswestry & Wem is seeking an On-Call Coordinator to support morning and alternate weekend on-call periods. The role combines office administration with field-based coordination to ensure timely care delivery.

Please join a friendly team dedicated to delivering high-quality, person-centred care and making a positive difference for clients and Care Professionals. Training and support are provided, with flexible responsibilities available for the right candidate.

Qualifications

• Excellent communication and telephone skills.
• Ability to remain calm and professional under pressure.
• Strong organisational and problem-solving skills.
• Able to work independently and make informed decisions.
• Previous care, coordination, customer service, or administration experience is desirable but not essential.

Responsibilities

• Answering incoming telephone calls from Care Professionals and clients.
• Responding to staff sickness and absence notifications.
• Arranging emergency cover for care visits when required.
• Supporting the smooth delivery of care services.
• Completing on-call records and handovers.
• Additional administrative duties may be available for the right candidate.

Skills

Communication skills

Calm under pressure

Organisational skills

Independent worker

Job description

Home Instead in Shrewsbury, Oswestry & Wem is seeking an On-Call Coordinator to support morning and alternate weekend on-call periods. The role combines office administration with field-based coordination to ensure timely care delivery.

Please join a friendly team dedicated to delivering high-quality, person-centred care and making a positive difference for clients and Care Professionals. Training and support are provided, with flexible responsibilities available for the right candidate.