On Call Co-ordinator

Home Instead; Shrewsbury; On-site; GBP 12,000 - 18,000; Part time

Job summary

Home Instead in Shrewsbury, Oswestry & Wem is seeking an On-Call Coordinator to support morning and alternate weekend on-call periods. The role combines office administration with field-based coordination to ensure timely care delivery.

Please join a friendly team dedicated to delivering high-quality, person-centred care and making a positive difference for clients and Care Professionals. Training and support are provided, with flexible responsibilities available for the right candidate.

Qualifications

• Excellent communication and telephone skills.
• Ability to remain calm and professional under pressure.
• Strong organisational and problem-solving skills.
• Able to work independently and make informed decisions.
• Previous care, coordination, customer service, or administration experience is desirable but not essential.

Responsibilities

• Answering incoming telephone calls from Care Professionals and clients.
• Responding to staff sickness and absence notifications.
• Arranging emergency cover for care visits when required.
• Supporting the smooth delivery of care services.
• Completing on-call records and handovers.
• Additional administrative duties may be available for the right candidate.

Skills

Communication skills

Calm under pressure

Organisational skills

Independent worker

Job description

At Home Instead Shrewsbury, Oswestry & Wem, we're dedicated to helping people remain safe, happy and independent in the place they love most – their own home. We pride ourselves on delivering high-quality, person-centred care and building meaningful relationships with both our clients and our Care Professionals.

We're looking for an organised, confident and motivated Office & Field Coordinator to join our friendly team. This is a varied role that combines office administration with field-based support, making it perfect for someone who enjoys working with people while also keeping everything running smoothly behind the scenes.

You’ll play a key role in supporting our clients, Care Professionals and office team, helping us continue to deliver the exceptional standard of care that Home Instead is known for.

Why Join Home Instead?

Home Instead is recognised for delivering exceptional home care with compassion, dignity and respect. As part of our team, you'll work alongside dedicated professionals who genuinely care about making a positive difference in the lives of the people we support.

If you’re passionate about delivering high-quality care, have excellent organisational skills and enjoy a role that combines office-based administration with community support, we’d love to hear from you.

Job Description

We are looking for a reliable and organised On-Call Coordinator to support our team during morning and alternate weekend on-call periods.

Hours:

• Monday to Friday: 6:00am to 8:30am
• Alternate weekends: On call from 4:00pm Friday until Sunday
• Average of 31.5 hours per week

Responsibilities:

• Answering incoming telephone calls from Care Professionals and clients.
• Responding to staff sickness and absence notifications.
• Arranging emergency cover for care visits when required.
• Supporting the smooth delivery of care services.
• Completing on-call records and handovers.
• Additional administrative duties may be available for the right candidate.

This is an hourly paid position. Some shifts may be quiet with no calls received; however, you will be paid for all scheduled on-call hours.

Qualifications

• Excellent communication and telephone skills.
• Ability to remain calm and professional under pressure.
• Strong organisational and problem-solving skills.
• Able to work independently and make informed decisions.
• Previous care, coordination, customer service, or administration experience is desirable but not essential.

Additional Information

• Full training and support provided.
• Flexible role with the opportunity for additional administrative responsibilities.
• A great opportunity to join a friendly and supportive Home Instead team while making a positive difference to the lives of our clients and Care Professionals.