Dynamic Customer Service & Sales Advisor

Workforce Staffing; Worcester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Full training and ongoing support

Holiday allowance

Workplace pension

Qualifications support

Job summary

Workforce Staffing in Worcester is seeking a confident, customer-focused Sales & Service Advisor to join a growing business. You will deal with customers across live chat and email, guiding them through options and ensuring a professional experience.

This role focuses on combining great customer service with sales in a fast-paced environment, with full training and opportunities to progress. Apply now to join a team where your input makes a difference.

Qualifications

• Excellent verbal and written communication skills.
• Confident, personable and resilient in fast-paced environments.
• Ability to build rapport and understand customer needs.

Responsibilities

• Handle inbound inquiries via live chat and email.
• Convert enquiries and quotations into sales.
• Build rapport quickly and understand each customer needs.
• Explain information, pricing and options clearly.
• Process payments and customer information accurately.
• Follow up outstanding quotations and applications.
• Handle complaints professionally and escalate when required.
• Keep accurate customer records and notes.
• Work towards individual and team sales and service targets.
• Identify potential issues and escalate appropriately.
• Contribute ideas to improve processes and customer experience.

Skills

Building rapport

Communication

Customer service

Sales

Calm under pressure

Attention to detail

Job description

Workforce Staffing in Worcester is seeking a confident, customer-focused Sales & Service Advisor to join a growing business. You will deal with customers across live chat and email, guiding them through options and ensuring a professional experience.

This role focuses on combining great customer service with sales in a fast-paced environment, with full training and opportunities to progress. Apply now to join a team where your input makes a difference.