Dynamic Part-Time Retail Customer Service Advisor

RE Recruitment Group; Cheltenham; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Company pension

Employee discount

Company events

Onsite parking

Annual leave

Job summary

RE Recruitment Group is seeking a part-time Customer Service Advisor in Cheltenham to join a growing retail business. You will handle inquiries via phone, email and live chat, support orders, and provide product availability information in a fast-paced environment.

The successful candidate will have retail or customer service experience and strong communication skills, with a proactive approach to problem-solving.

Qualifications

• Retail or customer service experience required.
• Experience with customer service/CRM platforms desirable.
• Excellent communication across phone, email and live chat.
• Confident when speaking with customers and suppliers.
• Excellent attention to detail and organisational skills.

Responsibilities

• Handling customer queries via phone, email and live chat in a timely manner.
• Using the company's customer service platform to manage and update customer enquiries.
• Providing advice on orders, product availability and bespoke options.
• Chasing suppliers and updating customers on order progress and delivery times.
• Managing customer complaints professionally and efficiently.
• Supporting sales opportunities and carrying out general administrative duties.

Skills

Retail/customer service experience

CRM platform experience desirable

Strong communication skills

Attention to detail

Proactive problem-solving

Job description

RE Recruitment Group is seeking a part-time Customer Service Advisor in Cheltenham to join a growing retail business. You will handle inquiries via phone, email and live chat, support orders, and provide product availability information in a fast-paced environment.

The successful candidate will have retail or customer service experience and strong communication skills, with a proactive approach to problem-solving.