Dynamic Clinic Admin Assistant (Patient Care Support)

NHS; Gateshead; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

NHS in Gateshead is seeking an Administration Assistant to deliver high-quality clerical support in a busy clinical team. The role requires proactive, organised work and the ability to handle a varied workload with accuracy and discretion.

Key duties include managing post, notes, reception duties, and supporting clinicians and secretaries using Careflow and Microsoft Office. Monday–Friday, 37.5 hours, on-site in Gateshead.

Qualifications

• Experience in handling telephone enquiries and supporting a busy department.
• Proven ability to manage confidential information and maintain accurate records.
• Experience using Careflow and Microsoft Office to produce documentation.

Responsibilities

• Act as first point of contact for staff, patients and other service users.
• Organise and prioritise workload to meet timescales.
• Maintain and transfer patient notes, update records and ensure confidentiality.
• Provide reception and ward clerk cover when required.
• Support administrative processes including scanning, filing and correspondence.

Skills

Telephone enquiries

Office environment experience

Confidential information handling

Records management

Education

GCSE English Language (Grade C+ or equivalent)

GCSE Maths (Grade C+ or equivalent)

NVQ 2 Certificate in Business Administration

Tools

Careflow

Microsoft Office

Job description

NHS in Gateshead is seeking an Administration Assistant to deliver high-quality clerical support in a busy clinical team. The role requires proactive, organised work and the ability to handle a varied workload with accuracy and discretion.

Key duties include managing post, notes, reception duties, and supporting clinicians and secretaries using Careflow and Microsoft Office. Monday–Friday, 37.5 hours, on-site in Gateshead.