Clinical Admin Assistant - NHS Band 2 Full Time

Transformation Unit; Gateshead; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Gateshead Health NHS Foundation Trust in Gateshead is seeking an Administrative Assistant to support the busy paediatrics administration team. The role is full-time, 37.5 hours per week, Monday to Friday, with daytime hours.

You will handle post, notes, referrals, and general admin tasks, use Careflow and Microsoft Office, and work with clinical and administrative colleagues to ensure smooth patient care.

Qualifications

• Experience dealing with telephone enquiries.
• At least one year's experience in a busy office environment.
• Experience handling confidential information and maintaining confidentiality.
• Experience using Careflow and Microsoft Office.

Responsibilities

• Opening, processing and actioning incoming post and preparing outgoing post, including scanning referrals to CentralBooking.
• Coordinating and tracking patient notes, including requesting notes, updating Filefast records and managing the transfer and return of notes between hospital providers.
• Undertaking general administrative duties including photocopying, scanning, filing, ordering stationery, uploading documents to Docstore and completing runner activities when required.
• Arranging interpreters, transport and other support services in conjunction with medical secretaries.
• Providing reception and ward clerk cover during periods of absence to support continuity of service.
• Using Trust systems, including Careflow and Microsoft Office packages, to support effective administration and maintain accurate records.
• Working independently, using initiative to prioritise workload and respond to changing service demands.
• Maintaining confidentiality at all times and ensuring patient information is handled securely in line with Trust policies and procedures.

Skills

Telephone enquiries

Prioritisation

Independent worker

Education

English Language GCSE

NVQ 2 Certificate in Business Administration

Tools

Careflow

Microsoft Office

Job description

Gateshead Health NHS Foundation Trust in Gateshead is seeking an Administrative Assistant to support the busy paediatrics administration team. The role is full-time, 37.5 hours per week, Monday to Friday, with daytime hours.

You will handle post, notes, referrals, and general admin tasks, use Careflow and Microsoft Office, and work with clinical and administrative colleagues to ensure smooth patient care.