Clinical Admin Assistant - Patient Care & Coordination

NHS Jobs; Gateshead; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

NHS Jobs is recruiting an Administration Assistant to join a busy clinical team in Gateshead. The role is full-time, 37.5 hours per week, Monday to Friday, with a strong focus on delivering high-quality administrative support to ensure smooth service delivery.

The successful candidate will be proactive, well-organised and able to manage a varied workload, using Careflow and Microsoft Office to maintain accurate records and support patient care in a busy environment.

Qualifications

• Experience of dealing with telephone enquiries and communicating with a range of people (evidenced in application).
• At least one year's experience of working in a busy office environment (evidenced within the application).
• Experience of maintaining accurate records and handling confidential information (as evidenced in application).

Responsibilities

• Opening, processing and actioning incoming post and preparing outgoing post, including scanning referrals to Central Booking.
• Coordinating and tracking patient notes, including requesting notes, updating Filefast records and managing the transfer and return of notes between hospital providers.
• Undertaking general administrative duties including photocopying, scanning, filing, ordering stationery, uploading documents to Docstore and completing runner activities when required.
• Arranging interpreters, transport and other support services in conjunction with medical secretaries.
• Providing reception and ward clerk cover during periods of absence to support continuity of service.
• Using Trust systems, including Careflow and Microsoft Office packages, to support effective administration and maintain accurate records.
• Working independently, using initiative to prioritise workload and respond to changing service demands.
• Identifying and resolving routine administrative issues, escalating more complex matters appropriately.
• Maintaining confidentiality at all times and ensuring patient information is handled securely in line with Trust policies and procedures.
• Working flexibly across the department to support colleagues and ensure effective service delivery.

Skills

Telephone enquiries handling

Confidential information handling

Record keeping

Microsoft Office

Education

GCSE English

GCSE Maths

NVQ 2 in Business Administration

Tools

Careflow

Job description

NHS Jobs is recruiting an Administration Assistant to join a busy clinical team in Gateshead. The role is full-time, 37.5 hours per week, Monday to Friday, with a strong focus on delivering high-quality administrative support to ensure smooth service delivery.

The successful candidate will be proactive, well-organised and able to manage a varied workload, using Careflow and Microsoft Office to maintain accurate records and support patient care in a busy environment.