DV-Cleared 2nd Line WINTEL Engineer (Windows & VMware)

LA International Computer Consultants Ltd; Aston; On-site; GBP 43,000 - 65,000; Full time

Job summary

LA International Computer Consultants Ltd is seeking a 2nd Line WINTEL Engineer to support Windows Server environments and VMware clusters in a security‑clearance driven setting in the United Kingdom. The role covers build, patching, AD/DNS/WSUS, backups with NetApp Cohesity, and ITIL‑driven change management.

You will contribute to incident resolution, automation via PowerShell, and ongoing capacity reporting while collaborating with stakeholders and the service desk.

Qualifications

• Proven experience in a 2nd Line WINTEL or Windows Server infrastructure support role.
• Strong knowledge of Windows Server 2016, 2019 and 2022.
• Hands‑on experience with Active Directory, DNS and WSUS.
• Experience supporting VMware virtualisation environments.
• Knowledge of Windows Server builds, gold images, patching and upgrades.
• Experience with Microsoft System Center Operations Manager (SCOM).
• Knowledge of backup technologies, particularly NetApp SAN and Cohesity.
• Scripting and automation experience, ideally using PowerShell.
• Experience supporting physical and virtual server infrastructure.
• Strong troubleshooting, incident management and problem‑solving skills.
• Understanding of ITIL processes, including Change, Release and Configuration Management.
• Experience working with ITSM tools and delivering against SLAs and KPIs.
• Strong communication, customer service and stakeholder management skills.
• Experience supporting secure infrastructure or Defence environments would be advantageous.

Responsibilities

• Provide 2nd line technical support across Windows Server environments.
• Build, configure and maintain Windows Servers hosted on VMware clusters.
• Create and maintain automated server builds, gold images, build documentation and work instructions.
• Install, configure and rack physical servers within data centres.
• Perform Windows Server patching, upgrades and ongoing maintenance.
• Support Active Directory, DNS and WSUS.
• Investigate and resolve incidents and service requests using ITSM tooling.
• Support backup infrastructure, including NetApp SAN and Cohesity.
• Monitor infrastructure performance and produce capacity management reports.
• Maintain compliance with Change, Release, Configuration and Security Management processes.
• Support infrastructure testing, troubleshooting and project delivery activities.
• Manage service desk tickets within agreed SLAs and KPIs.
• Identify and escalate technical risks, issues and delivery dependencies.
• Attend engineering meetings and provide progress updates to stakeholders.

Skills

2nd Line WINTEL experience

Windows Server 2016/2019/2022

Active Directory

DNS

WSUS

PowerShell scripting

ITIL awareness

Troubleshooting

Tools

VMware

SCOM

NetApp SAN

Cohesity

ITSM tools

Job description

LA International Computer Consultants Ltd is seeking a 2nd Line WINTEL Engineer to support Windows Server environments and VMware clusters in a security‑clearance driven setting in the United Kingdom. The role covers build, patching, AD/DNS/WSUS, backups with NetApp Cohesity, and ITIL‑driven change management.

You will contribute to incident resolution, automation via PowerShell, and ongoing capacity reporting while collaborating with stakeholders and the service desk.