2Nd Line WINTEL Engineer - DV Cleared

LA International Computer Consultants Ltd; Aston; On-site; GBP 43,000 - 65,000; Full time

Job summary

LA International Computer Consultants Ltd is seeking a 2nd Line WINTEL Engineer to support Windows Server environments and VMware clusters in a security‑clearance driven setting in the United Kingdom. The role covers build, patching, AD/DNS/WSUS, backups with NetApp Cohesity, and ITIL‑driven change management.

You will contribute to incident resolution, automation via PowerShell, and ongoing capacity reporting while collaborating with stakeholders and the service desk.

Qualifications

• Proven experience in a 2nd Line WINTEL or Windows Server infrastructure support role.
• Strong knowledge of Windows Server 2016, 2019 and 2022.
• Hands‑on experience with Active Directory, DNS and WSUS.
• Experience supporting VMware virtualisation environments.
• Knowledge of Windows Server builds, gold images, patching and upgrades.
• Experience with Microsoft System Center Operations Manager (SCOM).
• Knowledge of backup technologies, particularly NetApp SAN and Cohesity.
• Scripting and automation experience, ideally using PowerShell.
• Experience supporting physical and virtual server infrastructure.
• Strong troubleshooting, incident management and problem‑solving skills.
• Understanding of ITIL processes, including Change, Release and Configuration Management.
• Experience working with ITSM tools and delivering against SLAs and KPIs.
• Strong communication, customer service and stakeholder management skills.
• Experience supporting secure infrastructure or Defence environments would be advantageous.

Responsibilities

• Provide 2nd line technical support across Windows Server environments.
• Build, configure and maintain Windows Servers hosted on VMware clusters.
• Create and maintain automated server builds, gold images, build documentation and work instructions.
• Install, configure and rack physical servers within data centres.
• Perform Windows Server patching, upgrades and ongoing maintenance.
• Support Active Directory, DNS and WSUS.
• Investigate and resolve incidents and service requests using ITSM tooling.
• Support backup infrastructure, including NetApp SAN and Cohesity.
• Monitor infrastructure performance and produce capacity management reports.
• Maintain compliance with Change, Release, Configuration and Security Management processes.
• Support infrastructure testing, troubleshooting and project delivery activities.
• Manage service desk tickets within agreed SLAs and KPIs.
• Identify and escalate technical risks, issues and delivery dependencies.
• Attend engineering meetings and provide progress updates to stakeholders.

Skills

2nd Line WINTEL experience

Windows Server 2016/2019/2022

Active Directory

DNS

WSUS

PowerShell scripting

ITIL awareness

Troubleshooting

Tools

VMware

SCOM

NetApp SAN

Cohesity

ITSM tools

Job description

2nd Line WINTEL Engineer

Must have an Active DV Clearance

Responsibilities

• Provide 2nd Line technical support across Windows Server 2016, 2019 and 2022 environments.
• Build, configure and maintain Windows Servers hosted on VMware clusters.
• Create and maintain automated server builds, gold images, build documentation and work instructions.
• Install, configure and rack physical Servers within data centres.
• Perform Windows Server patching, upgrades and ongoing maintenance.
• Support Active Directory, DNS and Windows Server Update Services (WSUS).
• Investigate and resolve incidents and service requests using ITSM tooling.
• Support backup infrastructure, including NetApp SAN and Cohesity.
• Monitor infrastructure performance and produce capacity management reports.
• Maintain compliance with Change, Release, Configuration and Security Management processes.
• Support infrastructure testing, troubleshooting and project delivery activities.
• Manage service desk tickets within agreed SLAs and KPIs.
• Identify and escalat technical risks, issues and delivery dependencies.
• Attend engineering meetings and provide progress updates to stakeholders.

Skills and Experience

• Proven experience in a 2nd Line WINTEL or Windows Server infrastructure support role.
• Strong knowledge of Windows Server 2016, 2019 and 2022.
• Hands‑on experience with Active Directory, DNS and WSUS.
• Experience supporting VMware virtualisation environments.
• Knowledge of Windows Server builds, gold images, patching and upgrades.
• Experience with Microsoft System Center Operations Manager (SCOM).
• Knowledge of backup technologies, particularly NetApp SAN and Cohesity.
• Scripting and automation experience, ideally using PowerShell.
• Experience supporting physical and virtual server infrastructure.
• Strong troubleshooting, incident management and problem‑solving skills.
• Understanding of ITIL processes, including Change, Release and Configuration Management.
• Experience working with ITSM tools and delivering against SLAs and KPIs.
• Strong communication, customer service and stakeholder management skills.
• Experience supporting secure infrastructure or Defence environments would be advantageous.

Candidates holding or who have held high level security clearance in the past are most welcome to apply.

Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks.

We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.

If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.