DV Cleared 2nd Line IT Engineer – Flexible Hours

Leidos; Huntingdon; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Pension

Private medical

33 days leave

Flexible benefits

Flexi-Time

Job summary

Leidos UK is seeking a 2nd Line Engineer in Huntingdon to provide fault rectification and support incident/problem management across critical IT systems. You will troubleshoot and resolve complex issues, liaising with customers to meet SLA/KPI targets.

The role requires deep knowledge of Windows Server, VMware/Hyper-V, Linux, networking, and ITIL practices. We offer pension, private medical insurance, 33 days of annual leave and flexible benefits.

Qualifications

• Experience in fault rectification and incident management within IT services.
• Strong Windows Server environments and Active Directory knowledge from design to support.
• Linux administration experience (Ubuntu/CentOS).
• Solid TCP/IP networking, load balancing and firewall basics.
• Familiar with MS stack including SharePoint, Skype/Teams, SQL and PowerShell.
• Knowledge of SAN storage and 2FA technologies.
• Scripting experience for automation and tooling.
• ITIL Foundation or higher certification.

Responsibilities

• SD+ Ticket resolutions - use technical expertise to resolve incidents in line with KPI/SLA.
• Maintenance - perform periodic maintenance and record activities.
• Patching - use WSUS and SCCM to patch domains with Microsoft updates and security fixes.
• Documentation - document system configuration changes and record work in SD+.
• Resource Movement - assist in configuring, installing and deploying infrastructure components including VMs.
• Projects - contribute to infrastructure projects, CRs, builds and testing phases.
• Problem Resolution - collaborate with resolver groups, vendors and users for root cause analysis and solutions.

Skills

UAD knowledge

Servers & storage

VMware & Hyper-V

Windows Server 2008-2022

Active Directory

Networking (TCP/IP)

Microsoft 365 / PowerShell

SAN storage

Scripting

Education

ITIL Foundation

Tools

VMware

Hyper-V

SCCM

SCOM

SharePoint

Power BI

SQL Server

WSUS

Job description

Leidos UK is seeking a 2nd Line Engineer in Huntingdon to provide fault rectification and support incident/problem management across critical IT systems. You will troubleshoot and resolve complex issues, liaising with customers to meet SLA/KPI targets.

The role requires deep knowledge of Windows Server, VMware/Hyper-V, Linux, networking, and ITIL practices. We offer pension, private medical insurance, 33 days of annual leave and flexible benefits.