2nd Line Engineer

Leidos; Huntingdon; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Pension

Private medical

33 days leave

Flexible benefits

Flexi-Time

Job summary

Leidos UK is seeking a 2nd Line Engineer in Huntingdon to provide fault rectification and support incident/problem management across critical IT systems. You will troubleshoot and resolve complex issues, liaising with customers to meet SLA/KPI targets.

The role requires deep knowledge of Windows Server, VMware/Hyper-V, Linux, networking, and ITIL practices. We offer pension, private medical insurance, 33 days of annual leave and flexible benefits.

Qualifications

• Experience in fault rectification and incident management within IT services.
• Strong Windows Server environments and Active Directory knowledge from design to support.
• Linux administration experience (Ubuntu/CentOS).
• Solid TCP/IP networking, load balancing and firewall basics.
• Familiar with MS stack including SharePoint, Skype/Teams, SQL and PowerShell.
• Knowledge of SAN storage and 2FA technologies.
• Scripting experience for automation and tooling.
• ITIL Foundation or higher certification.

Responsibilities

• SD+ Ticket resolutions - use technical expertise to resolve incidents in line with KPI/SLA.
• Maintenance - perform periodic maintenance and record activities.
• Patching - use WSUS and SCCM to patch domains with Microsoft updates and security fixes.
• Documentation - document system configuration changes and record work in SD+.
• Resource Movement - assist in configuring, installing and deploying infrastructure components including VMs.
• Projects - contribute to infrastructure projects, CRs, builds and testing phases.
• Problem Resolution - collaborate with resolver groups, vendors and users for root cause analysis and solutions.

Skills

UAD knowledge

Servers & storage

VMware & Hyper-V

Windows Server 2008-2022

Active Directory

Networking (TCP/IP)

Microsoft 365 / PowerShell

SAN storage

Scripting

Education

ITIL Foundation

Tools

VMware

Hyper-V

SCCM

SCOM

SharePoint

Power BI

SQL Server

WSUS

Job description

2nd Line Engineer

Location: Huntingdon UK

Clearance High DV Developed Vetting

UNLEASH YOUR POTENTIAL

2nd Line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems.

Leidos 2nd line engineers conduct reactive and proactive maintenance on all systems that Leidos manage. These systems are highly utilised with a large number of active users, operating at varying security levels. 2nd line engineers are responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer.

Provide Second line technical support:

• Have excellent knowledge and experience of UAD, Servers, Storage, Printer, Plotters and peripherals deployment, configuration and management in a secure environment.
• Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V, with knowledge of VMware horizon being an advantage;Have excellent knowledge of Windows Server Environments, from Server 2008 - 2022, including OS build Windows 10 & 11, AD, DNS, DHCP and GPO from design to implementation and support;
• Have strong Linus system administration skills (Ubuntu / CentOS);
• Have good general knowledge of TCP/IP and networking technologies including load balancing and firewalls;
• Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, SCCM & SCOM, Power BI, MS Exchange & CLI tooling such as PowerShell;
• Have good general knowledge of SAN storage technologies;
• Have knowledge of 2 Factor-Authentication Technologies;
• Have some knowledge/ experience with scripting;
• Have excellent analysis and problem-solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
• Possess excellent communication skills;
• Have experience of producing and updating technical documentation to a high standard;
• Have knowledge of SD+ ticketing system;
• Have ITIL3 or ITIL 4 at the Foundation level or above.

Key Duties

• SD+ Ticket resolutions - Utilising technical expertise to ensure Incidents are dealt with in a timely manner IAW with KPI/SLA.
• Maintenance - Responsible for completing the and recording Periodic maintenance of the system Utilising Periodic Preventative Maintenance (PPM).
• Patching - Utilising WSUS and SCCM to Patch all Domains that Leidos are responsible for. Patching consists of Microsoft and security updates to respond to vulnerabilities.
• Documentation - Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+.
• Resource Movement . Assist in the configuration, installation, and deployment of infrastructure components, including virtual machines and UAD's.
• Participation in Projects- Engage in infrastructure-related projects, CR's contributing to implementation build, testing phases.
• Problem Resolution- Work with other resolver groups, original manufacturers, Users and suppliers to perform root cause analysis, providing technical solutions to complex problems.

Key Competencies:

• Communications . Verbal, written including technical documentation.
• Collaboration. Working with other SME, Users, Resolver groups to ensure efficiency.
• Adaptability and flexibility . Able to change focus under changing situations.
• Technical expertise . Ability to troubleshoot and fault rectification variety of issues.
• Attention to detail . Including written and work carried out.
• Customer service excellence.
• Teamwork. Build effective internal and external relationships.

What we do for you:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-TIme

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE - we work to make the world safer, heal