JUNO 2nd Line Engineer

Leidos; Huntingdon; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexible benefits

Flexi-Time

Job summary

Leidos is seeking a 2nd Line Engineer to deliver advanced troubleshooting and fault rectification on core IT systems. You will perform proactive and reactive maintenance, patching with WSUS/SCCM, and contribute to problem management and CSI initiatives.

You will work across VMware/Hyper-V environments, Windows Server 2008–2022, AD/DNS/DHCP, GPO, and the broader Microsoft stack, ensuring issues are resolved within SLA/KPI, and you will document changes and participate in infrastructure projects.

Qualifications

• Experience in 2nd line IT support and fault resolution.
• Strong virtualization and Windows/Linux environment knowledge.
• Experience with ITIL/SD+ ticketing and incident management.
• Excellent communication and documentation skills.

Responsibilities

• Provide second line technical support and fault rectification within SLA/KPI.
• Perform proactive and reactive maintenance and patching of systems.
• Create and update system documentation and runbooks.
• Support infrastructure projects and CRs through build/testing phases.
• Collaborate with resolver groups and vendors for root cause analysis.

Skills

Troubleshooting

Fault rectification

Communication

Documentation

Problem solving

Teamwork

Adaptability

Customer liaison

Education

ITIL Foundation or higher

Tools

VMware

Hyper-V

VMware Horizon

Windows Server

Active Directory

DNS

DHCP

GPO

PowerShell

SCCM

SCOM

SharePoint

Teams/Skype for Business

SQL Server

Power BI

SAN Storage

2FA technologies

Scripting

Job description

2nd Line Engineer
Location: Huntingdon, Cambridgeshire
Clearance Level: High - DV

2nd line engineers provide a crucial Role in Core services, conducting Fault rectification of incidents and supporting Problem management, Continual Service Improvement (CSI), and Change Request (CR) work on operational essential IT Systems. Leidos 2nd line engineers conduct reactive and proactive maintenance on all systems that Leidos manage.

These systems are highly utilised with a large number of active users, operating at varying security levels.

2nd line engineers are responsible for conducting advanced Troubleshooting, developing technical solutions to technical problems to complex issues. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer.

Provide Second line technical support:

• Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V, with knowledge of VMware horizon being an advantage;
• Have excellent knowledge of Windows Server Environments, from Server 2008 - 2022, including OS build Windows 10 & 11, AD, DNS, DHCP and GPO from design to implementation and support;
• Have strong Linus system administration skills (Ubuntu / CentOS);
• Have good general knowledge of TCP/IP and networking technologies including load balancing and firewalls;
• Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, SCCM & SCOM, Power BI, MS Exchange & CLI tooling such as PowerShell;
• Have good general knowledge of SAN storage technologies;
• Have knowledge of 2 Factor-Authentication Technologies;
• Have some knowledge/ experience with scripting;
• Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer;
• Possess excellent communication skills;
• Have experience of producing and updating technical documentation to a high standard;
• Have knowledge of SD+ helpdesk based ticketing system;
• Have ITIL3 or ITIL 4 at the Foundation level or above.

KEY DUTIES

• SD+ Ticket resolutions- Utilising technical expertise to ensure Incidents are dealt with in a timely manner IAW with KPI/SLA.
• Maintenance - Responsible for completing the and recording Periodic maintenance of the system Utilising Periodic Preventative Maintenance (PPM).
• Patching - Utilising WSUS and SCCM to Patch all Domains that Leidos are responsible for. Patching consists of Microsoft and security updates to respond to vulnerabilities.
• Documentation - Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+
• Resource Movement. Assist in the configuration, installation, and deployment of infrastructure components, including virtual machines and UAD's.
• Participation in Projects-Engage in infrastructure-related projects, CR's contributing to implementation build, testing phases.
• Problem Resolution- Work with other resolver groups, original manufacturers, Users and suppliers to perform root cause analysis, providing technical solutions to complex problems.

Key Competencies

• Communications. Verbal, written including technical documentation.
• Collaboration. Working with other SME, Users, Resolver groups to ensure efficiency.
• Adaptability and flexibility. Able to change focus under changing situations.
• Technical expertise. Ability to troubleshoot and fault rectification variety of issues.
• Attention to detail. Including written and work carried out.
• Customer service excellence.
• Teamwork. Build effective internal and external relationships.

What we do for you

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-TIme

Commitment to Diversity

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are

Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on s