DV-Cleared 2nd Line IT Engineer | VMware, Windows & Networking

Leidos; Huntingdon; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexible benefits

Flexi-Time

Job summary

Leidos is seeking a 2nd Line Engineer to deliver advanced troubleshooting and fault rectification on core IT systems. You will perform proactive and reactive maintenance, patching with WSUS/SCCM, and contribute to problem management and CSI initiatives.

You will work across VMware/Hyper-V environments, Windows Server 2008–2022, AD/DNS/DHCP, GPO, and the broader Microsoft stack, ensuring issues are resolved within SLA/KPI, and you will document changes and participate in infrastructure projects.

Qualifications

• Experience in 2nd line IT support and fault resolution.
• Strong virtualization and Windows/Linux environment knowledge.
• Experience with ITIL/SD+ ticketing and incident management.
• Excellent communication and documentation skills.

Responsibilities

• Provide second line technical support and fault rectification within SLA/KPI.
• Perform proactive and reactive maintenance and patching of systems.
• Create and update system documentation and runbooks.
• Support infrastructure projects and CRs through build/testing phases.
• Collaborate with resolver groups and vendors for root cause analysis.

Skills

Troubleshooting

Fault rectification

Communication

Documentation

Problem solving

Teamwork

Adaptability

Customer liaison

Education

ITIL Foundation or higher

Tools

VMware

Hyper-V

VMware Horizon

Windows Server

Active Directory

DNS

DHCP

GPO

PowerShell

SCCM

SCOM

SharePoint

Teams/Skype for Business

SQL Server

Power BI

SAN Storage

2FA technologies

Scripting

Job description

Leidos is seeking a 2nd Line Engineer to deliver advanced troubleshooting and fault rectification on core IT systems. You will perform proactive and reactive maintenance, patching with WSUS/SCCM, and contribute to problem management and CSI initiatives.

You will work across VMware/Hyper-V environments, Windows Server 2008–2022, AD/DNS/DHCP, GPO, and the broader Microsoft stack, ensuring issues are resolved within SLA/KPI, and you will document changes and participate in infrastructure projects.