Duty Security Officer

Edwardian Hotels London; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday per annum

Complimentary meals and beverages

Recommend a Friend Scheme

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Company pension scheme

Training programs

Regular social events

Job summary

A 5 Star hotel in Westminster is seeking a Duty Security Officer to ensure the safety and security of guests and staff. Key responsibilities include conducting patrols, monitoring security systems, and responding to incidents. The ideal candidate will have hotel security experience and a valid SIA licence. The position offers competitive salary and various benefits, including annual complimentary stays and access to a discount platform.

Qualifications

• Previous experience in hotel security or corporate security.
• Valid SIA Door Supervisor or Security Guarding licence required.
• Ability to handle sensitive situations with discretion.

Responsibilities

• Ensure safety and security of all guests and employees.
• Conduct regular patrols of the hotel.
• Respond promptly to incidents and emergencies.
• Monitor CCTV and other security systems.

Skills

Communication skills

Observational skills

Calmness under pressure

Proactive mindset

Job description

We are currently recruiting for a Duty Security Officer to join the 5 Star May Fair Hotel.

Role Overview

As a Duty Security Officer, you will be a visible, reassuring presence throughout the hotel. You will protect the wellbeing of guests and staff, respond swiftly to incidents, and ensure that all security procedures are followed to the highest standard. You will work closely with Front of House and the Management team to maintain a safe, welcoming atmosphere befitting a luxury establishment.

Responsibilities

• Maintain constant awareness of hotel activity, ensuring the safety and security of all guests, employees, and assets
• Conduct regular patrols of guest floors, public areas, back‑of‑house spaces, and perimeter zones
• Respond promptly and professionally to incidents, emergencies, and guest concerns
• Monitor CCTV, access control systems, and alarm panels in accordance with hotel protocols
• Support the management of lost property, incident reporting, and daily security logs
• Assist with VIP arrivals, high‑profile events, and crowd management when required
• Enforce hotel policies while delivering exceptional guest service
• Liaise with external emergency services when necessary

Qualifications

We’re looking for someone who brings both professionalism and warmth. You will thrive in a luxury environment where discretion, calmness, and attention to detail are essential.

• Previous experience in hotel security, corporate security, or a similar guest‑facing role
• A valid SIA Door Supervisor or Security Guarding licence
• Strong communication skills and a confident, approachable manner
• The ability to remain composed under pressure and handle sensitive situations with discretion
• Excellent observational skills and a proactive mindset
• Flexibility to work shifts, including nights, weekends, and bank holidays

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.