Evening Room Attendant

Edwardian Group; Greater London; Hybrid; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Competitive salary

28 days Holiday incl. Bank Holidays

Complimentary hot meals

Annual complimentary night stays

Promotional opportunities

Job summary

Edwardian Hotels London is recruiting an Evening Room Attendant for The May Fair Hotel in London. This role is 25 hours per week and focuses on cleaning and servicing guest rooms to the highest standard while supporting a cohesive housekeeping team.

We offer training with fast track career progression, a friendly work environment, and opportunities that align with our core value of guest satisfaction. Holiday entitlement and staff perks apply.

Qualifications

• Previous housekeeping experience in a 5-star hotel preferred; training provided.
• Excellent attention to detail and customer service skills.
• Basic English communication required.

Responsibilities

• Ensure designated rooms are cleaned and serviced to the highest standard in a timely manner.
• Work as part of a team, assisting colleagues with housekeeping duties as needed.
• Greet guests warmly and assist with their needs or direct them to the right person.
• Maintain a high standard of turn-down service.
• Deliver a high level of customer satisfaction in line with company values and standards.

Skills

Housekeeping

Attention to detail

Customer service

Teamwork

English communication

Job description

Join the UK's most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it's the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests' exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for an Evening Room Attendant to join our 5 Star May Fair Hotel. This role is available for 25 hours per week.

Overview:

• An amazing opportunity to join the Housekeeping team at The May Fair Hotel as an Evening Room Attendant. This role comes with excellent training and fast track career progression.

• As a Room Attendant you will be responsible for ensuring your designated rooms are cleaned and services to the highest standard and in a timely manner.
• You will work as a team, supporting your colleagues where necessary. This may include performing some ad hoc Housekeeping duties.
• You will greet every guest you meet with warmth helping with their needs where you can otherwise directing them to someone else who can assist.
• You will ensure that the turn down service provided is to a high standard.
• You will ensure a high level of customer satisfaction is delivered at all times in line with our core values and standards which are to exceed guest expectations at all times.

About You:

• Previous housekeeping experience is required ideally within a 5-star hotel operation. Training will however be provided.
• Demonstrates excellent attention to detail and customer service skills.

• Is able to communicate with a basic command of English as a minimum.
• Has a positive attitude and approach to work.
• Understands the importance of teamwork and working together with others.

Company Benefits:

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary