Duty Security Manager

Wilson James; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

5.6 weeks annual leave

Employer Pension contributions

Life assurance

Mental health & wellbeing support

Online GP services

Retail discounts

Cycle to Work scheme

Employee Referral scheme

Job summary

Wilson James in London is seeking a Duty Security Manager to lead security operations, ensuring a safe and welcoming environment for visitors and staff. The role manages day-to-day security duties on a 4-on/4-off schedule, including days and nights, with a focus on excellent customer service and incident handling.

The ideal candidate will have leadership experience in security or operations management, strong communication skills, and a track record of delivering high-quality service in a

Qualifications

• Previous experience in a Security Manager or similar leadership role.
• Experience managing large operational teams within a customer-facing environment.
• Excellent leadership, decision-making and organisational skills.
• Excellent verbal communication with customers, visitors and stakeholders.
• Excellent written communication including incident reports and investigations.
• Proven experience managing employee conduct, attendance and welfare.

Responsibilities

• Lead and manage security operations to protect visitors, staff, exhibitions and assets.
• Direct and motivate large teams, ensuring high standards of service and safety.
• Prepare and submit clear incident reports, investigations and management reports.

Skills

Leadership

Customer service

Communication

Incident reporting

Security management

Team management

Job description

Duty Security Manager

Permanent

Location: London

Hours: 4 on, 4 off - days/nights and weekends

Pay: £20.00 per hour

Join Our Team as a Duty Security Manager!

The security operation plays a vital role in protecting visitors, staff, volunteers, contractors, collections,
exhibitions, buildings and assets whilst ensuring an exceptional customer experience. Customer service is at
the heart of everything we do and all security personnel are expected to contribute to a safe, welcoming,
inclusive and professional environment.

Job Requirements

• Previous experience in a Security Manager, Duty Manager, Operations Manager or similar leadership
  role.
• Experience managing large operational teams within a customer-facing environment.
• Excellent leadership, decision-making and organisational skills.
• Excellent verbal communication skills with the ability to engage effectively with customers, visitors,
  emergency services, senior stakeholders and colleagues.
• Excellent written communication skills including incident reports, investigations, management reports
  and formal correspondence.
• Proven experience managing employee conduct, attendance, performance and welfare matters
• Experience delivering exceptional customer service within a high-profile environment.
• Strong commercial awareness and understanding of contractual service delivery.
• Ability to remain calm and decisive under pressure.

Why join us?

We are Proud to be employee owned. This means we focus on long-term success and recognise the contribution of our colleagues who make our success possible.When you join Wilson James, you'll be part of a business that:

• Invests in training, development and career progression
• Supports wellbeing and work-life balance
• Encourages diversity, inclusion and belonging
• Values innovation and continuous improvement
• Is built for long-term success, not short-term gain
• Gives you the opportunity to make a meaningful contribution to our future

Alongside a competitive salary, you'll benefit from:

• 5.6 weeks annual leave
• Employer Pension contributions
• Access to financial wellbeing support and lifestyle benefits
• Life assurance
• Specialist mental health & wellbeing support
• Online GP services for you and your family
• Discounts at hundreds of retail, leisure and lifestyle brands
• A Cycle to Work scheme
• Employee Referral scheme

What we are looking for:

• Experience within a museum, cultural, heritage or visitor attraction environment.
• Experience managing high-profile events and VIP visits.
• SIA DS & CCTV licence
• Knowledge of ISO, NSI and quality management standards
• Excellent Customer Service skills

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.