Leading Security Officer

Mitie Group plc.; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Mitie Group plc. seeks an on-site Security Supervisor to operationally manage Security Officers and reception staff at the Tate site. You will work with the Duty Security Manager to deploy staff and respond to incidents, ensuring service delivery meets KPI standards.

The role requires strong customer service, clear reporting, and teamwork, with relevant SIA and CCTV licences. You will maintain safety and liaise with the client to uphold Mitie’s standards.

Qualifications

• Deliver excellent customer service in security operations.
• Demonstrate calmness under pressure and quick decision making.
• Prepare clear verbal and written reports when required.
• Maintain a high standard of personal presentation.
• Work effectively as part of a team.
• Hold valid SIA DS and CCTV licences.

Responsibilities

• Manage the Mitie Tate team on site, including security and reception staff.
• Support the Duty Security Manager in staff deployment and incident handling.
• Walk floors to monitor service delivery and KPI performance.
• Implement operational procedures as requested by Tate and management.
• Ensure safety and security compliance across the site.
• Liaise with client and internal teams; participate in meetings.
• Carry out other duties as required by the Duty Security Manager.

Skills

Customer service

IT skills

Emergency response

Reporting

Teamwork

Presentation

Education

SIA DS Licence

CCTV Licence

Job description

Summary of the role

To Operationally Manage Security Officers on Site. To work alongside and support the Duty Security Manager in deployment of staff to and managing of incidents.

Main responsibilities

Main function of the role
Support the Duty Security Manager in all aspects of the Tate Service within the remit provided by Head of Safety & Security.

Main Duties:

• Manage the Mitie Tate team which include Security Officers, Reception Officers, Logistics team and assist with Control Room staff as and when required.
• Walk to the floors to monitor and manage service delivery
• Implement operational procedures in line with Tate requests, for example SOPs.
• Protect employees and Tate by providing a safe and secure environment.
• Maintain the stability and reputation of Tate and Mitie by complying with legal requirements.
• Act as day-to-day operational contacts for escalated operational issues and pass to Duty Security Manager for further escalation.
• Ensure compliance with KPI and H&S requirements, minimizing risk to Tate and Mitie.
• Ensure, with support via direct reports, all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with Tate and Mitie procedures and policies.
• Maintain exceptional service standards by coaching, counseling, planning, monitoring, and appraising.
• Investigate incidents and reported occurrences liaising with Head of Visitor Experience and Operations as required.
• Maintain Health & Safety standards
• Ensure, with support via direct reports, all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with Tate and Mitie procedures and policies.
• Participate in meetings with both Mitie personnel and clients
• Undertake any other relevant duty assigned by the Mitie Duty Security Manager to facilitate the delivery of internal or external projects
• This list is not exhaustive, and you will be expected to carry out additional tasks not listed upon management request.

Skills/Qualifications:

• Role model
• Smart and of good character
• Proven customer service experience in the security industry
• Assertive and persuasive
• Reliable and flexible
• Excellent communicator
• First Aid (full training)
• CCTV / Door Supervisor license
• To ensure that your SIA/CCTV Licence is always on display while at work
• Any additional reasonable duties requested by operational management

Other duties and responsibilities

• Work in accordance with:
• Mitie policies, site procedures and training provided
• Mitie core values:
• We are fair and honest in all our activities.
• We treat each other with dignity and respect.
• We are responsible for all our actions and accountable for their consequences.
• We have an environment that enables and supports effective communication.
• We will continuously develop safe systems of work to ensure no-one is placed at risk on our workplaces.
• Customer policies
• Carry out any other reasonable request as required by your Line Manager or the Customer
• Monitor works being undertaken to ensure health and safety compliance
• Report any safety concerns to your Line Manager
• Ensure all work equipment is serviceable and inspected
• Ensure all staff under your control have received the required training to safety undertake their works
• Always set a good example

First Aider Health and Safety responsibilities

All First Aiders must complete an accredited First Aid at Work training course and provide first aid in accordance with training provided and attend a refresher training course every 3 years - all First Aiders shall:

• Respond promptly to all requests for assistance
• Summon further help when necessary (emergency services)
• Look after the casualty until recovery has taken place or further medical assistance has arrived
• Report details of any treatment administered

Fire Marshall/ Warden Health and Safety responsibilities

All Fire Marshalls / Wardens must complete an accredited Fire Marshall / Warden training course and Fire Marshall / Warden duties in accordance with training provided.

Required skills & Experience

Essential

• Deliver excellent customer service
• Basic IT Skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Have an ability to deliver succinct and clear verbal and written reports where necessary
• Maintain a high standard of personal presentation
• Able to demonstrate an ability to work as part of a team.

Qualifications & Licences

Essential

• SIA DS Licence
• CCTV License