Duty Security Manager

Wilson James; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Wilson James in London is seeking a Duty Security Manager to lead day-to-day security operations on-site and oversee the security team. You will ensure compliance with policies, react promptly to incidents, and work to continually improve service delivery.

This is a permanent, on-site role with a structured shift pattern. You will monitor CCTV and access control, coordinate with the Site Security Manager to meet client requirements, and liaise with stakeholders to maintain high standards of

Qualifications

• SIA DS/CCTV license or equivalent required.
• Experience in operating site security systems and incident response is essential.
• Strong communication and leadership abilities are needed.

Responsibilities

• Act as the initial point of contact for daily operational security.
• Collaborate with the Site Security Manager (SSM) to manage and align with client requirements.
• Supervise and deploy the security team, ensuring adherence to AIs, SOPs, and conduct post visits.
• Maintain oversight of CCTV, access control, and alarm systems, and provide reports to emergency services as needed.
• Maintain clear communication with stakeholders.
• Conduct internal investigations and present findings to stakeholders.
• Lead and support training and development of the security team.
• Respond to and investigate fire alarm activations, and supervise evacuations/lockdowns.
• Enhance the profile of security services through engagement and information sharing.

Skills

Proactivity

Professionalism

Continuous Improvement

Customer service

Emergency response

Calm under pressure

Tools

SIA - DS/CCTV

Job description

Duty Security Manager

Permanent
Location: London
Hours: 4 on, 4 off – 07.00am-19.00pm-19.00pm-07.00am
Pay: £19.00 per hour

Join Our Team as a Duty Security Manager

The Duty Security Manager (DSM) plays a pivotal role in managing day-to-day operational security activities to meet customer and contractual expectations. This include oversees the site security team, ensures high-quality service delivery, responds to incidents promptly, and maintains compliance with policies, procedures, and industry standards. We are looking for a proactive and independent Duty Security Manager (DSM) with a passion for continuous improvement and excellence in service delivery

About the Role:

As a Duty Security Manager , you will be responsible for:

• Act as the initial point of contact for daily operational security.



• Collaborate with the Site Security Manager (SSM) to manage and align with client requirements


• Supervise and deploy the security team, ensuring adherence to Assignment Instructions (AIs), Standard Operating Procedures (SOPs), and conduct post visits to ensure alignment with expectations.


• Maintain oversight of site security systems, including CCTV (Review, download, and manage footage, generate reports, and provide data to emergency services as needed), access control (Print and issue badges, provide success, block/unblock access, monitor alarms, and generate user reports),


• Maintain clear communication with stakeholders


• Conduct internal investigations, presenting findings to stakeholders


• Lead and support the professional development of the security team through training, coaching, and performance management to enhance their skills and professionalism


• Respond to and investigate fire alarm activations, supervise emergency evacuations/lockdowns.


• Enhance the profile of security services through effective engagement and information sharing

• What we are looking for:


• Professionalism: Maintain courteous communication, professional presentation, and ethical conduct at all times.


• Proactivity: Take ownership of tasks with a can-do attitude and a commitment to excellence.



• Continuous Improvement: Commit to learning and implementing innovative solutions.




• Strong customer service skills and reliability, including punctuality and attendance.



• Demonstrate the ability to think and act quickly in emergencies or under pressure


• Able to deal calmly and confidently with all demands from the public.


• SIA - DS/CCTV
  Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position; however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
  Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.