Duty Security Manager

Mitie; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Tate in London is seeking a Duty Security Manager to lead daily security operations across the estate, ensuring a safe and welcoming environment for visitors, staff and high-profile guests. This hands-on leadership role oversees frontline teams, incident responses and major events to maintain exceptional service standards.

You will build strong stakeholder relationships, coordinate VIP visits and exhibitions, investigate incidents and produce clear operational reports while ensuring compliance

Qualifications

• Candidates must hold essential security licenses and certifications.
• Experience leading security teams in customer-facing environments.
• Ability to respond calmly and decisively under pressure.

Responsibilities

• Lead and manage Security Officers, Leading Officers and frontline teams.
• Act as operational lead for daily security activity and incident management.
• Ensure staffing levels, deployments and front-of-house coverage.
• Support VIP visits, exhibitions, media activity and events.
• Build relationships with Tate stakeholders and operational teams.
• Investigate incidents and produce operational reports.
• Monitor security systems and escalate faults as required.
• Drive high standards of customer service, safety and security.
• Coach and develop frontline teams and ensure compliance with requirements.

Skills

People leadership

Incident management

Communication skills

Stakeholder management

Decision making under pressure

Customer service focus

Education

SIA Door Supervisor Licence

CCTV Licence

IOSH Qualification

First Aid qualification

Job description

Lead Security Operations at One of the World's Most Recognised Cultural Institutions

We're looking for an experienced Duty Security Manager to lead daily security operations across the Tate estate, ensuring a safe, secure and welcoming environment for visitors, colleagues, high-profile guests and special events.

This is a hands‑on leadership role where you'll be responsible for managing frontline security teams, responding to incidents, coordinating major events, and maintaining exceptional service standards at one of London's most iconic visitor destinations.

What You'll Be Doing

• Leading and managing Security Officers, Leading Officers, Reception and Logistics teams
• Acting as the operational lead for daily security activity and incident management
• Ensuring staffing levels, deployments and front‑of‑house coverage are maintained
• Supporting the delivery of VIP visits, exhibitions, media activity and special events
• Building strong relationships with Tate stakeholders and operational teams
• Investigating incidents and producing operational reports
• Monitoring security systems and escalating faults where required
• Driving high standards of customer service, safety and security
• Coaching, developing and motivating frontline teams
• Supporting compliance with all security, health & safety and contractual requirements

What We're Looking For

• Previous experience managing security operations within a complex, customer‑facing environment
• Strong people leadership and team management skills
• Ability to remain calm and make decisions under pressure
• Experience managing incidents, security systems and operational deployment
• Excellent communication and stakeholder management skills
• Passion for delivering exceptional visitor and customer experiences
• Flexible, proactive and solutions‑focused approach

Essential Qualifications

• SIA Door Supervisor Licence
• CCTV Licence
• IOSH Qualification
• First Aid qualified (or willing to undertake training)

Why Join Us?

This is an opportunity to play a key role in protecting one of the UK's most prestigious cultural organisations while leading a dedicated team in a fast‑paced and unique environment. No two days are the same, from managing major exhibitions and VIP visits to supporting thousands of visitors every day.