Lead Security Operations Manager – Events & Visitor Experience

Mitie; Greater London; Sur place; GBP 55 000 - 85 000; Plein temps

Résumé du poste

Tate in London is seeking a Duty Security Manager to lead daily security operations across the estate, ensuring a safe and welcoming environment for visitors, staff and high-profile guests. This hands-on leadership role oversees frontline teams, incident responses and major events to maintain exceptional service standards.

You will build strong stakeholder relationships, coordinate VIP visits and exhibitions, investigate incidents and produce clear operational reports while ensuring compliance

Qualifications

• Candidates must hold essential security licenses and certifications.
• Experience leading security teams in customer-facing environments.
• Ability to respond calmly and decisively under pressure.

Responsabilités

• Lead and manage Security Officers, Leading Officers and frontline teams.
• Act as operational lead for daily security activity and incident management.
• Ensure staffing levels, deployments and front-of-house coverage.
• Support VIP visits, exhibitions, media activity and events.
• Build relationships with Tate stakeholders and operational teams.
• Investigate incidents and produce operational reports.
• Monitor security systems and escalate faults as required.
• Drive high standards of customer service, safety and security.
• Coach and develop frontline teams and ensure compliance with requirements.

Connaissances

People leadership

Incident management

Communication skills

Stakeholder management

Decision making under pressure

Customer service focus

Formation

SIA Door Supervisor Licence

CCTV Licence

IOSH Qualification

First Aid qualification

Description du poste

Tate in London is seeking a Duty Security Manager to lead daily security operations across the estate, ensuring a safe and welcoming environment for visitors, staff and high-profile guests. This hands-on leadership role oversees frontline teams, incident responses and major events to maintain exceptional service standards.

You will build strong stakeholder relationships, coordinate VIP visits and exhibitions, investigate incidents and produce clear operational reports while ensuring compliance