Security Operations Manager

Mitie Group plc.; Camden Town; On-site; GBP 50,000 - 53,000; Full time

Benefits offered by this job

Benefits

Job summary

Mitie Group plc. in London is seeking a Security Operations Manager to lead the delivery of security services at the National Portrait Gallery.

You will oversee day-to-day operations, manage incidents, and ensure service excellence while engaging with senior stakeholders. The role requires strategic and operational leadership, experience in high-profile environments, and the ability to develop and mentor a high-performing team.

Qualifications

• Experience delivering security operations in high-profile venues.
• Proven ability to lead recruitment, development and succession planning.
• Strong compliance and risk management experience.

Responsibilities

• Lead security services delivery at the National Portrait Gallery.
• Manage incidents, investigations and VIP event support.
• Direct engagement with senior stakeholders and drive service improvements.

Skills

Security leadership

Stakeholder management

Team leadership

VIP event support

SIA Door Supervisor

Education

IOSH qualification desirable

CCTV qualification desirable

Tools

CCTV systems

Job description

Strategic and operational leadership

• Manage client relationships and KPIs
  Lead recruitment, development and succession planning
  Manage incidents, investigations and risk
  Ensure compliance and service excellence
  Support events and VIP operations
  Proven security operations management experience
  Strong stakeholder management skills
  Experience leading and developing teams
  SIA Door Supervisor License or willing to work towards one
  Strong communication and IT skills
  CCTV and IOSH qualifications desirable
  National Portrait Gallery, London
  Salary: £50,000 - £53,000 + Benefits

Leading Security and Safeguarding Heritage at One of London's Most Prestigious Cultural Institutions

Are you an experienced security leader looking for an opportunity to make a real impact within a world-renowned cultural destination? We are seeking a dynamic and driven Security Operations Manager to lead the delivery of security services at the National Portrait Gallery.

Why Join Us?

• Lead a prestigious security operation
• Direct engagement with senior stakeholders
• Drive innovation and service improvement
• Lead and develop a high-performing team
• Support VIP events and exhibitions
• Excellent development opportunities